Systems Operations Specialist

Our People Team

Our People Team is a team that puts people at the core of everything we do, aligning business decisions to people initiatives. We are committed to finding and developing the best talent and are continuously looking for opportunities to innovate.

You will be responsible for the optimisation of our People systems, managing a transformation programme of work and redesigning workflows to improve efficiencies and employee experience. You will play a key role in the implementation of automation and AI solutions for our people processes, primarily in Service Now. Working closely with the global delivery team, you will represent News UK and ensure solutions are aligned with our business objectives.

• Configure, test, and deploy system enhancements (including automation, self‑service and integrations) following robust change and release management practices.
• Contribute towards the People systems roadmap, prioritising initiatives with stakeholders and aligning deliveries to business strategy and compliance requirements.
• Maintain data integrity and governance for News UK on Service Now: define standards, implement controls, conduct audits, and remediate data quality issues.
• Manage service performance, overseeing upgrades, product releases, and issue resolution for News UK.
• Deliver insightful reporting and analytics; translate requirements into dashboards and metrics that drive decision‑making.
• Provide expert support and training to HR teams and end users on Service Now; create documentation, guidance and knowledge articles.
• Monitor system performance and adoption, track benefits realisation, and continuously identify opportunities for optimisation and cost savings.

• Previous experience of Service Now is highly desired.
• Excellent stakeholder management skills.
• Ability to manage conflicting priorities.
• Proven track‑record of delivering system initiatives to agreed time frames.

If you think you have what it takes but don’t tick every requirement on the list, please do apply. We recognise that considering someone’s potential as well as their experience is a great way to hire. We want to hear from people who have a passion to learn and develop.

• Private medical insurance including coverage for pre‑existing conditions
• Discounted gym memberships, free Class Pass at Home, weekly in person/virtual exercise classes
• Bikes for Work and Electric Car scheme
• Up to 60% discount on Harper Collins books
• Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks
• Access to exclusive events and competitions with exciting brands such as talk
  
  SPORT, Virgin Radio UK & The Times. Weekly virtual panel chats with top journalists and celebrities
• Access to wellbeing benefits such as EAP, physio/massage and counselling
• A generous pension scheme with employer contributions of up to 5%
• Wide range of training available, plus full Linked In Learning access
• 25 days holiday, plus bank holidays and up to 4 volunteering days per year

We are committed to providing an inclusive recruitment process. If you require reasonable adjustments due to a disability or health condition at any stage of your application or interview, please let us know. You can contact us at  to discuss how we can support you to perform at your best.