Systems Operations Specialist

People Systems Operations Specialist

Location:

Peterborough

Department

People

Salary Range:

Not Specified

Advertising End Date:

09 Jun 2026

Our People Team are a team that puts people at the core of everything we do; aligning business decisions to people initiatives. We are committed to finding and developing the best talent and are continuously looking for opportunities to innovate.

The role:

You will be responsible for the optimisation of our People systems, managing a transformation programme of work and redesigning workflows to improve efficiencies and employee experience. You will play a key role in the implementation of automation and AI solutions for our people processes, primarily in Service Now. Working closely with the global delivery team, you will represent News UK and ensure solutions are aligned with our business objectives.

• Configure, test, and deploy system enhancements (including automation, self‑service and integrations) following robust change and release management practices.
• Contribute towards the People systems roadmap, prioritising initiatives with stakeholders and aligning deliveries to business strategy and compliance requirements.
• Maintain data integrity and governance for News UK on Service Now: define standards, implement controls, conduct audits, and remediate data quality issues.
• Manage service performance, overseeing upgrades, product releases, and issue resolution for News UK.
• Deliver insightful reporting and analytics; translate requirements into dashboards and metrics that drive decision‑making.
• Provide expert support and training to HR teams and end users on Service Now; create documentation, guidance and knowledge articles.
• Monitor system performance and adoption, track benefits realisation, and continuously identify opportunities for optimisation and cost savings.

• Previous experience of Service Now is highly desired
• Excellent stakeholder management skills
• Ability to manage conflicting priorities
• Proven track-record of delivering system initiatives to agreed time frames

If you think you have what it takes but don’t tick every requirement on the list, please do apply. We recognise that considering someone’s potential as well as their experience is a great way to hire. We want to hear from people who have a passion to learn and develop.

News UK is one of the leading media businesses in the UK and Ireland. Our news brands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talk

SPORT, Times Radio and Virgin Radio UK, and we have market-leading local stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month. Spanning print and pixel, audio and video, events and experiences, our multi-format brands are home to a plurality of opinion, representing the diverse communities we serve. Driven by passion, guided by principles and acting with purpose, we exist to promote a fair society, freedom of speech and a little bit of fun.

Rethinking continually the business of storytelling, we represent, reflect and reach the nation, telling the stories that matter.

At News UK, we embrace a hybrid work model, currently requiring a minimum of three days per week in the office. This approach fosters collaboration, innovation, and team spirit within our workspace. Certain roles may necessitate additional in-office days; please discuss this with your recruiter for specific requirements.

Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We inform our audiences so that they can make decisions based on trusted information.

We represent, reflect and reach the nation, telling the stories that matter most. To ensure these stories resonate with as broad an audience as possible, it is essential that our organisation reflects the diversity of the people we reach. Whether through age, gender, ethnicity, disability, social class or sexuality, we are committed to representing the rich variety of voices that make up our…