Technical Support Engineer - Digital Customer Success

Technical Support Engineer – Digital Customer Success

Are you passionate about solving complex technical challenges with telemetry and sensor systems that help the world move water more sustainably? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Technical Support Engineer, you will provide expert technical support for telemetry tools and sensor equipment, diagnosing issues, and ensuring our customers and internal teams receive timely, effective solutions that keep critical water infrastructure running smoothly. You'll be part of a diverse, supportive and inclusive culture that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging.

• Diagnose and resolve technical issues related to telemetry tools, sensor equipment, and associated software platforms.
• Provide remote and on‑site support to customers and field engineers, ensuring minimal downtime of critical systems.
• Collaborate with product development and engineering teams to escalated complex issues and feed back field insights.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Support the installation, commissioning, and configuration of telemetry and sensor solutions.
• Identify recurring issues and recommend improvements to enhance product reliability and customer experience.

• 3+ years of experience in a technical support or field engineering role involving telemetry, sensors, or instrumentation.
• Solid understanding of communication protocols (e.g., MQTT, Modbus, Cellular IoT) and sensor technologies.
• Strong troubleshooting and diagnostic skills across hardware and software systems.
• Excellent communication skills with the ability to explain technical concepts to diverse audiences.

• Experience with water or pump industry applications and SCADA systems.
• Familiarity with IoT platforms and cloud‑based monitoring solutions.
• HNC/HND or degree in electronics, electrical engineering, or a related discipline.

• Working environment built around your needs, with flexible hours, home‑working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well‑being activities.
• Three days’ additional paid leave for volunteering in your community.
• Access to on‑demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

Workplace:
Hybrid (office and home‑working)

Job location:

Tadworth, Surrey, United Kingdom

Contract type:
Full‑time

Employment type:

Regular

Grundfos is one of the world’s leading water technology companies with more than 19,000 employees in 60+ countries. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improving the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation.

By becoming part of our united powerful team, you too can drive this change no matter your role.

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.