Systems Support & Training Advisor

Location:

Hybrid, initially 4 days a week reducing once fully trained, Peterborough.

Salary: £34,248 per annum

Permanent, 35 hours per week, Monday – Friday

With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.

We’re proud to build positive, long‑lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.

This is a fantastic opportunity to join Accent in a role where your work will have a real and visible impact.

You’ll support the delivery of key system and transformation projects, helping to ensure our systems are effective, user‑friendly, and aligned with how we deliver services.

Working collaboratively across the organisation, you’ll assist with system upgrades, process improvements, and training, helping colleagues and contractors use systems confidently and effectively.

• Supporting system upgrades and transformation projects across the organisation
• Helping colleagues and contractors get the most from systems through guidance and training
• Identifying and supporting opportunities for system and process improvements
• Working with stakeholders to implement changes smoothly and effectively
• Ensuring systems support the delivery of a high‑quality service to customers
• Contributing to a culture of continuous improvement, collaboration, and innovation

You’ll play an important role in creating an environment where:

• Colleagues and contractors feel confident and supported using systems
• Processes are efficient, effective, and customer‑focused
• Continuous improvement is encouraged, and ideas are valued
• Systems genuinely enable better customer experiences and service delivery

The spot salary for the Systems Support & Training Advisor post is £34,248 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

• Strong numeracy and IT literacy, with the ability to use operational systems and troubleshoot technical issues
• Experience supporting system operations, including incident, problem, change, and release management
• Experience providing technical support to users and working with third‑party suppliers to resolve issues and support system integration
• Excellent communication, organisation, and prioritisation skills, with the ability to collaborate effectively across teams
• Ability to develop and deliver training on systems and processes to support colleagues through change
• Strong problem‑solving skills, with a solution‑focused approach to technical and operational challenges

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future‑focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family‑friendly policies – Enhanced parental leave, flexible working options, and support for work‑life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Please note candidates must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship licence.

Recruitment Agencies:
We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.