Desktop Analyst

Responsibilities

• Desktop support, including the build of new machines and hardware triage activities.
• Install and configure desktops and laptops with Windows 11.
• Troubleshoot and resolve hardware and software issues related to Windows operating systems.
• Procure and provision new hardware.
• Monitor and work within the ticketing system to resolve user incidents and requests related to Windows 11 project activities.
• Work with internal IT teams, third‑party stakeholders and Shared Service Centre teams.
• Ensure administrative activities associated with the project, such as order processing and scheduling, are achieved and maintained.
• Build and maintain relationships with internal and external stakeholders.
• Support the IT Service Delivery Manager and Project Lead when necessary.
• Provide technical IT support to users and key stakeholders via telephone, email, MS Teams or in person.
• Apply problem‑solving and troubleshooting skills.
• Deliver excellent service and support to the business community and stakeholders.
• Identify potential issues proactively.
• Collaborate with cross‑functional teams.
• Maintain working knowledge of IT hardware and software.
• Communicate written and verbally with clarity and effectiveness.
• Demonstrate professionalism.
• Manage time effectively, meeting deadlines and completing tasks in a timely manner.
• Focus on teamwork, working efficiently and effectively to support team members.

On‑site position, working 4 days a week from our head office at Lynchwood Business Park. Car parking and a free well‑being lunch are provided onsite.