IT Support Technician

IT Support Technician

Location:

Halifax/Peterborough Department: IT Contract type:
Permanent / Full-time About the role

We’re looking for an IT Support Technician to join our IT Team and play a key role in being responsible for delivering advanced technical support to ensure the efficient resolution of IT issues for internal and external users. This role involves troubleshooting and resolving hardware, software, and network‑related problems, as well as providing support for IT infrastructure, system administration, and security.

You will play a key role in maintaining the stability and performance of the IT environment by identifying trends in recurring issues, implementing solutions, and collaborating on key improvement projects. You will also work closely with third‑party vendors and service providers to ensure continuity of service.

In this position, staying updated on emerging technologies is essential, as you will be involved in implementing new tools and processes to optimise IT operations. A proactive approach to problem‑solving and strong communication skills are required to ensure end‑user satisfaction and seamless IT operations.

This role is based in either the Peterborough or Halifax office, with occasional opportunities to work on key infrastructure and network projects.

• Providing in person and remote IT queries and support on workstation, telecoms and applications across all AGL UK based sites in a timely fashion.
• Act as a point of contact for internal staff, triaging and prioritising incoming support requests via phone, email or ticketing system. Log incidents and service requests, ensuring accurate documentation and resolution tracking.
• Recognise critical issues and maintain communication with stakeholders.
• Installing software and patches across workstations.
• Assist in routine maintenance tasks such as updating software applications, running system diagnostics and performing regular backups to ensure data integrity and security.
• Supporting management information and reporting; preparing and developing ideas for improvements.
• Assist with keeping asset registers up to date and adhere to asset management processes.
• Help maintain company intranet platform.
• Working towards improving efficiencies within the group by helping automate tasks.
• Help set up and configure workstations, laptops, peripherals and other IT equipment for new employees or office relocations.
• Ensuring software compliance across the group setting and tracking all licensing.
• Maintaining and updating documentation detailing current infrastructure.

• Strong Microsoft Office skills.
• Hard‑working and can‑do attitude.
• Good communication skills.
• Foundational understanding of WAN/LAN and wireless networks.
• Good understanding of hardware (workstations/servers/printers/projectors).
• Solution‑oriented, looking to get to the bottom of an issue and use initiative.
• Flexible and collaborative approach to tasks.
• A strong passion for technology and a desire to pursue a career in IT support.

• Full UK driving licence required.
• Willingness to travel to Activate Group site locations across the UK.

• 33 days holiday, including bank holidays.
• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check‑ups.
• Enhanced maternity, paternity, adoption and shared parental pay.
• Life assurance at three times your basic salary.
• Free breakfasts and fresh fruit.
• A birthday surprise for everyone.