Systems Engineer

Salary: £30,000 - 70,000 per year

• 3-5 years of IT Systems Team / 3rd Line Infrastructure Support experience
• Strong troubleshooting, analytical and support skills
• Organized, efficient, and able to prioritize tasks / plan own time
• Strong communication skills, both verbal and written
• Ability to think outside the box and provide creative ideas and solutions
• Team player driven by success, aiming for quality service
• Experience in a Call Centre environment or similar is advantageous
• SC clearance / SC clearance capable is a big advantage
• Proficient in Windows Server 2016 configuration, administration, and support
• Experience with hardware support including racking/unracking
• Knowledge of Microsoft Azure Services and conditional access
• Familiarity with other cloud platforms is desirable
• Experience with Windows Domain Services, AD Services, DHCP, DNS, Sites & Services
• Experience with VMware and some Hyper‑V; other hypervisors are desirable
• Experience with MECM and Tanium is desirable
• Knowledge of Anti‑Malware solutions, e.g. Falcon CS
• Experience with system monitoring and centralized logging, e.g. Solar Winds, Splunk, Control Up
• Familiarity with Windows Terminal Server / RDS is desirable
• Basic Linux administration is desirable
• Knowledge and experience of Role Based Access
• MS Azure Associate/Expert certification is desirable

• Participate in the maintenance, monitoring, implementation, and decommission of IT systems, including servers, storage, and hardware
• Provide professional support and knowledge of Teleperformance systems to internal business units and clients
• Submit recommendations for system improvements, including security, to the IT management team
• Help maintain the optimal operational environment of the Teleperformance IT Systems
• Support and improve operational IT systems, implementing new solutions and decommissioning old ones
• Provide 2nd - 3rd Line support for IT systems, infrastructure, and Cloud technologies
• Assist in designing new solutions based on operational requirements
• Maintain documentation, keeping it up to date
• Assist in the migration, consolidation, and/or decommission of legacy systems
• Secure systems to Cyber Essentials, PCI DSS, and ISO
  27000 standards through audits, vulnerability scanning, and remediation

• Azure
• Cloud
• Excel
• Hardware
• Hyper‑V
• Support
• Linux
• Security
• Splunk
• VMware
• Windows
• Veeam
• Web

At Teleperformance, we are a worldwide leader in multichannel customer experience management. We excel in the call center services industry, delivering exceptional customer service and solutions for leading brands since 1978. Our team values initiative, continuous learning, and the drive to provide robust technical solutions that support our evolving business needs. We are seeking a self-driven and proactive Systems Engineer (Level 2-3) who thrives in dynamic environments and is passionate about technology and problem-solving.

The role is full-time, 37.5 hours per week, and may require occasional weekend and out-of-hours work to meet business needs. Join us in shaping the future of customer experience!