Senior Support Analyst - 2 Year FTC

Job Title:
Senior Support Analyst
Contract Type: Fixed Term Contract
Contract Length: 24 Months
Location: Hybrid Working (1 day per week on site)

Our client is seeking an experienced Senior Support Analyst to join their IT Operations and Cyber Security team. This pivotal role focuses on enhancing day-to-day IT operations and driving digital transformation initiatives, with an emphasis on automation, data governance, and Microsoft 365, while also providing senior support for on-premises systems.

• Enhance the Microsoft 365 environment with a focus on automation, efficiency, and secure service delivery.
• Identify, design, build, and support Copilot and AI-driven automation solutions to streamline internal processes.
• Collaborate with business areas to translate operational needs into practical, automated solutions.
• Support data governance, classification, retention, and information protection using Microsoft Purview, ensuring compliance through collaboration with Data Protection specialists.

• Provide senior second and third-line support for on-premises infrastructure, including Servers, storage, and virtualized platforms.
• Manage identity and access services, including Active Directory, group policies, and user access controls.
• Maintain and support core network services such as DNS, DHCP, VPNs, and Firewall infrastructure.

• Act as an escalation point for complex incidents, ensuring effective resolution and root cause analysis.
• Document solutions and technical changes, share knowledge, and contribute to operational maturity.
• Conduct technical research to stay updated on Microsoft 365, automation, and security trends.
• Build strong relationships with business areas, acting as a trusted IT partner to align technology solutions with organisational objectives.

To be successful in this role, candidates should possess:

• Experience with Microsoft Purview or similar data governance and compliance tools.
• Experience in designing or supporting automation using Copilot, AI agents, Power Platform, or low-code tools.
• Proven experience as a Senior or advanced second/third-line IT Support Analyst.
• Strong background in supporting Microsoft 365 in a production environment.
• Demonstrable ability to translate business requirements into practical technical solutions.
• Excellent problem-solving skills, with the ability to work both independently and collaboratively.
• Experience in supporting and maintaining on-premises infrastructure, including Windows Server and Active Directory.

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Flexible work arrangements, including hybrid working options.
• A collaborative and innovative team environment.
• The chance to contribute to meaningful projects that enhance organisational efficiency.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.