1st​/2nd Line IT Support Engineer

microbyte is looking for a 1st / 2nd line engineer to join an established msp with exciting growth plans. This role will be for the peterborough headquarters and will mainly be office-based with the option of onsite work after probation. Previous it-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving.

the candidate must have previous experience in a high-pressure environment involving many calls and cases each day. Msp or noc experience is an essential criteria for this role.

the role will include:

• call-taking and immediate fixes (triage)
• pre-booked support tickets
• working with forward-thinking engineers and the latest technologies
• on-the-job training and support for qualifications (microsoft, 3cx, cisco etc.)
• diverse customer-base and solution portfolio
• integration with a fast-paced, international team of people
• excellent, developed roadmap opportunities for clear progression

• probation period: 3 months
• working hours: 08:45 - 17:30
• project work: opportunities available
• transport: must have a full uk driving license – pool cars available
• salary: dependent on experience but based on a clear roadmap

• pc, mac + windows server (2016, 2019, 2022) administration
• virtualisation technologies (vmware + hyper-v)
• office 365 administration (exchange online, teams + sharepoint)
• printer management + administration
• general application support (office, sage etc.)
• networking concepts (dhcp, dns, ip, nat etc.)
• backup management + administration
• remote support tools
• active directory + azure ad administration
• basic voip understanding

for microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.