Manager, Product Integration

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Manager, Product Integration

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview

The Global Product Enablement (GPE) team is part of the Global Customer Delivery & Care organization.

We are seeking a Manager, Global Product Enablement responsible for developing end to end servicing and integration needs across both Delivery & Care teams. In this role, you will collaborates with product owners and other stakeholders across Mastercard to creates streamlined and straightforward processes used globally by our delivery and support teams to create a positive experience for both our customers and teams.

This position requires initiative, critical thinking, thought leadership, and an understanding of go-to-market strategies and best practices. The person in this role must be a proactive member of the organization and you will use your skills to understand and highlight key data assets that raise awareness of trends and insights, driving business decisions.

• Lead discussions with Product teams and scope project requirements and map them to operational task for support needs.
• Responsible for ensuring consistency and delivery of service design processes across the different verticals.
• Manage and support highly complex initiatives while developing strategies to identify automation opportunities and simplify processes.
• Lead complex merger and acquisition, localization & PACE initiatives across different regions.
• Partner with B2B support & delivery teams to equip them with the knowledge, support, tools, processes, and documentation needed to perform their job functions efficiently and effectively.
• Develop a coordinated approach to ensure regional relevant teams are trained on products and related implementation processes.
• Lead product integration efforts through the global Studio process in collaboration with global product owners, technology teams, and other stakeholders.
• Lead and support global initiatives to enhance the efficiency and ongoing evolution of GPE Standards and Methodology.
• Collaborate with partners across Mastercard to enable integrated, automated, and scalable tools and report to enhance the customer experience.
• Lead regular business reviews with Products, B2B and Technology teams on product performance and improvement opportunities & delivery challenges.

• Experience in processing programs and understanding customer dynamics, contributing to enhancing Mastercard’s products, services, and customer engagement strategies.
• Demonstrates strong working relationships and interacts well with internal and/or external business partners, and…