Digital Technology Assistant

We are looking for a motivated and customer-focused Digital Technology Assistant to join our team, providing day-to-day digital technology support to colleagues across Princebuild and helping to keep our systems, equipment, and technology running smoothly.

This role offers the opportunity to develop your career in a supportive and varied environment, where you will work with people across the business, gain experience across a wide range of systems and technology and be trusted to make a real difference.

We are looking for someone who communicates clearly, enjoys helping others, takes ownership of problems and has a practical, solutions-focused approach. You will be organised, willing to learn and committed to providing a friendly and reliable service while reflecting our values in everything you do.

At Princebuild, we are proud to be a family business built on the values of Building, Sharing, and Caring. These values are at the heart of everything we do and shape how we work with our colleagues, clients, and communities.

We believe in recognising and rewarding great work. Our benefits include:

• Competitive salary
• Company vehicle with fuel card or allowance
• Corporate clothing
• Employee profit share scheme and Long service awards
• 21 days’ holiday plus bank holidays, increasing after 2 years' continuous service
• Early finish on Fridays
• Health and wellbeing support, including access to qualified Mental Health First Aiders
• Positive working culture supported by the Princebuild Founders Trust and Princebuild Foundation, helping local community projects
• Ongoing training, development, and clear career progression opportunities
• An inclusive employer, accredited by Investors in People and Positive About Disabled People
• Regular social events and charity initiatives throughout the year

We welcome applicants from a range of backgrounds and experience. To succeed in this role, you will ideally have:

• Previous experience in an IT support, helpdesk or similar technical support role, or a relevant IT qualification.
• Good working knowledge of Microsoft 365 applications, including Outlook, Teams, Word, Excel and One Drive.
• Good understanding of Windows operating systems, computer hardware and common IT troubleshooting.
• Ability to diagnose and resolve straightforward technical issues and elevate more complex problems appropriately.
• Good understanding of IT security, data protection and safe working practices.
• Strong communication and customer service skills, with the ability to support colleagues with varying levels of IT experience.
• Organised and methodical approach, with good attention to detail.
• A proactive, positive, and solutions-focused approach aligned with our values of Building, Sharing, and Caring
• Full UK driving licence (minimum 6 months post-test experience)
• Commitment to professional standards, learning, and continuous improvement

• Level 2 or Level 3 IT qualification, BTEC, T Level or equivalent.
• CompTIA A+ or other recognised IT support qualification.
• Microsoft 365 or Azure certification.
• Experience with SharePoint, Teams, Entra /Active Directory or IT helpdesk systems.
• Experience managing IT equipment, software licences and asset registers.
• Experience providing IT support across multiple offices or locations.
• We are looking for someone who is keen to develop their IT skills, enjoys helping others and is willing to learn. Practical experience and a positive, customer-focused approach are just as important as formal qualifications.

Please Note:

This role requires an Enhanced DBS check (including the Children’s and Adults’ Barred Lists), any may require additional vetting as required by clients. All checks must be maintained and renewed…