Senior Technical Team Lead, Service Desk
Listed on 2026-10-25
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IT/Tech
CDW is seeking a Technical Team Leader to provide senior technical oversight on the Service Desk, guiding a team of Level 1 Engineers and Analysts through complex incidents and continual improvement to protect service performance and customer experience.
You will act as the primary escalation point, lead root‑cause analysis, coach staff, and drive knowledge sharing across resolver teams, while ensuring adherence to SLAs and quality standards in a fast‑paced environment.
We are seeking a motivated Senior Technical Team Lead, Service Desk to join CDW in Peterborough, England, United Kingdom.
We are currently recruiting a Senior Technical Team Lead, Service Desk for our team in Peterborough, England, United Kingdom.
This is a strong role to take on the Senior Technical Team Lead, Service Desk role at CDW.
As a Senior Technical Team Lead, Service Desk, you will play an important part at CDW in Peterborough, England, United Kingdom.
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