Second-Line IT Engineer: Customer Support & Automation
Listed on 2026-10-29
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IT/Tech
Technical Support -
Engineering
Technical Support
The HBP Group is seeking a 2nd Line IT Engineer in Peterborough to resolve complex IT issues, take ownership of tickets, and keep customers updated in line with agreed service levels. You will diagnose problems, implement fixes, and document solutions for repeatability, helping to minimise downtime and improve service quality.
Working with 1st line staff and our senior engineers, you will explore AI-driven automation opportunities, apply ITIL processes, ensure secure, reliable systems, and
The Second-Line IT Engineer:
Customer Support & Automation role at The HBP Group is now open for applications in Peterborough, England, United Kingdom.
This posting is for the Second-Line IT Engineer:
Customer Support & Automation role at The HBP Group, based in Peterborough, England, United Kingdom.
We are looking to fill the Second-Line IT Engineer:
Customer Support & Automation position at The HBP Group in Peterborough, England, United Kingdom.
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