Insurance Administrator, Insurance

Insurance Administrator

Location :
Peterborough

Salary : £25k

Monday - Friday

Insurance Administrator

Responsibilities for this position:

• Preparation of documents in regard to all new business agreements

• Production of renewal documents, including any funding recommendations

• Work proactively to process claims by contact with the client and the Medical Service Providers

• Prepare and calculate monthly management fees

• Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims

• Developing a good relationship with all clients by providing a personal service

• Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim

• Listening to and understanding the individual needs of each customer

• Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of health related claims

• Take required actions to resolve potential and existing complaints, escalating where necessary.

• Recording accurately all events/details and actions relating to specific individuals on the database.

• Managing own workflow in a timely manner