Customer Order Management Specialist​/Supervisor

Customer Order Management Specialist(Team Lead)

The Role
We are looking for a proactive and experienced Customer Order Management Specialist to lead a small team and oversee the end-to-end order life cycle for key accounts. You will act as the primary point of contact for complex customer inquiries, ensuring seamless internal coordination and exceptional service delivery.

This role combines high-level technical order configuration with team leadership, bridging the gap between customer requirements and our internal engineering and production departments.

Location:

Peterborough (Hybrid - 3 days in office)

Contract:

12 Months (High potential for extension to 24+ months)
Pay Rate: £15-18 per hour

Hours:

Full-time, 37.5 hours per week (Flexible office hours)

Key Responsibilities
Team Leadership:
Lead and support a team of four, fostering a customer-centric culture and driving operational excellence.

Technical Order Management:
Interpret complex customer specifications and configure Level 1 Bills of Material (BOM).

Cross-Functional Liaison:
Work closely with Engineering, Product Planning, and Purchasing to ensure order accuracy and plant availability.

Process Oversight:
Manage the full order cycle, including entry, modifications, invoicing, and logistics documentation.

Problem Solving:
Act as the escalation point for customer queries and lead continuous improvement projects to enhance departmental efficiency.

Customer Relations:
Support customer visits and maintain proactive communication regarding lead times and technical updates.

About You

Proven Experience:

Background in customer order management, supply chain, or a similar technical service role.

Technical Aptitude:
Ability to interpret complex technical specifications and understand product configurations.

Leadership

Skills:

Experience guiding a team through complex workflows and professional development.

Communication:
Exceptional verbal and written communication skills with a passion for service excellence.

Detail-Oriented:
Highly organized with the ability to manage multiple priorities in a fast-paced environment.

Apply today!

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business