Technical Claims Manager

Overview

Technical Claims Manager — Peterborough — £DOE + Bonus —
Full-time, permanent

We’re working with a well-established organisation operating in the automotive and vehicle services sector, and are looking to appoint an experienced Technical Claims Manager to lead their claims function. This is a senior, hands-on role combining technical claims expertise, people leadership, and operational oversight. You’ll play a key part in delivering a fair, efficient, and customer-focused claims service while maintaining strong cost control and compliance standards.

As Technical Claims Manager, you’ll lead a team of Claims Advisers responsible for assessing and authorising claims. You’ll also share responsibility for wider operational performance, complaints handling, and continuous improvement across the business.

• Lead, manage, and develop a team of Claims Advisers to deliver a high-quality claims service
• Ensure claims are assessed accurately and consistently in line with policy terms, SLAs, and regulatory requirements
• Drive strong customer outcomes through clear communication and fair decision-making
• Monitor claims volumes, turnaround times, KPIs, and performance trends
• Produce and analyse management information to identify risks, cost pressures, and improvement opportunities
• Support control of claims spend, burn rates, and overall scheme performance
• Jointly oversee complaints handling, ensuring fair and compliant resolution
• Deliver training and coaching to claims staff to maintain strong technical capability
• Contribute to day-to-day business operations, office management, and Health & Safety oversight
• Support governance, audit activity, and regulatory compliance

Essential:

• Proven experience in claims management within motor vehicle maintenance, insurance, or an automotive environment
• Strong leadership experience with the ability to motivate and develop teams
• Solid technical understanding of claims assessment and cost control
• Experience producing and interpreting claims data and management information
• Confident communicator with sound judgement and decision-making skills

Desirable:

• Experience managing claims spend, burn rates, or loss ratios
• Knowledge of complaints handling frameworks and regulatory requirements
• Experience delivering training to internal teams or external partners

• A senior, influential role with real impact on service quality and business performance
• Competitive salary with bonus potential
• Stable, permanent position within a growing organisation
• Opportunity to shape processes, develop people, and drive continuous improvement

Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.

Please note that we are not able to provide support with visa sponsor ships and all applicants must be based in the UK and hold the valid right to work in the UK.

INDEEDCOMM