Call Centre Team Leader

Telesales Team Leader

Location:

Peterborough (Office Based)

We launched our B2B telesales function in January and we re just getting started.
Now we re looking for a confident, energetic Telesales Team Leader to help shape the next stage of our growth. This isn t about inheriting a tired team. It s about building momentum, raising standards and creating a high-performing, motivated sales environment from the ground up.
If you love coaching people, improving performance and creating a buzz on the sales floor keep reading.

The Role
You ll take ownership of the day-to-day running of the telesales team and play a key part in driving standards, structure and results.
Your responsibilities will include:

• Leading, motivating and developing a growing team of telesales agents

• Coaching sales call performance through live listening, feedback and practical skills development

• Turning average calls into great calls and great calls into consistent results

• Driving performance through clear KPI management and accountability

• Recruiting and onboarding new team members as we expand

• Monitoring call quality and maintaining professional standards

• Overseeing reporting, commission tracking and CRM accuracy

• Coordinating data allocation and dialler operations

• Managing complaint logging and data processes

• Maintaining a compliant, structured and positive sales environment
You ll set the tone. You ll drive the energy. You ll raise the bar.

About You
You re not just experienced
-you re proactive.

• Proven experience leading or supervising a telesales or call centre team

• Strong track record of coaching and improving sales call performance

• Comfortable analysing performance and having honest, productive conversations

• KPI-focused and commercially aware

• Organised, detail-driven and solutions-oriented

• Resilient, professional and confident

• Someone who can build a strong team culture while keeping standards high
You know how to motivate people without micromanaging. You know when to push, when to support and when to step in.

What We Offer

• Competitive base salary

• Performance-related bonus structure

• Free secure on-site parking in Peterborough

• Clear progression opportunities as the department grows

• The chance to genuinely shape and influence a developing team

• A professional environment with ambition and momentum
This is an opportunity to join at an exciting stage
-early enough to make a real impact, established enough to build something sustainable.
If you re ready to lead from the front, raise performance standards and create a team people enjoy being part of, we d love to hear from you.