Assistant Director of Repairs and Maintenance

A place to make things happen

Location:

This is a hybrid role with a national remit and travel to Accent schemes and offices. You’ll be contracted to your nearest Accent office (Bradford/Burnley/Camberley/Peterborough/Stockton).
Salary:
Circa £90k per annum
Permanent, 35 hours per week

Drive service excellence. Deliver quality homes. Make a lasting impact.

This is an exciting time to join Accent as we invest in our homes, services, and customer experience across a national portfolio.

We’re looking for an experienced and forward-thinking leader to head up our Repairs & Maintenance service, ensuring our customers receive a high-quality, efficient, and responsive service that keeps their homes safe, comfortable, and well-maintained.

As our Assistant Director of Repairs and Maintenance, you will lead our responsive repairs and voids service, ensuring homes are maintained to a high standard and delivered in a way that is efficient, cost-effective, and customer-focused.

You’ll play a key role in modernising services, improving performance, and enhancing customer satisfaction, while building strong partnerships across the organisation and with contractors.

What You’ll Be Doing

Leading the delivery of responsive repairs and voids maintenance services
Driving continuous service improvement using customer insight, complaints, and performance data
Managing contractors and suppliers, ensuring strong performance and value for money
Leading procurement activity and building long-term strategic partnerships
Ensuring compliance with health & safety legislation across all activities
Managing budgets and maintaining strong financial control
Overseeing void turnaround to minimise rent loss and maximise efficiency
Handling disrepair cases, ensuring effective resolution and learning
Acting as the technical lead for repairs, working closely with customer contact teams to improve right-first-time delivery
Engaging customers and stakeholders in shaping and improving services
Monitoring and reporting on performance to senior leaders and governance groups

Why join us?

This is a great opportunity to join Accent at a pivotal time in our journey, as we continue to invest in our homes, services, and systems to deliver even better outcomes for our customers. With a national footprint, you’ll have the opportunity to influence service delivery across diverse communities. We offer flexible and hybrid working to support you in how and where you work best.

As a senior leader, you’ll play a key role in shaping strategy, driving service improvement, and making a meaningful impact. Above all, you’ll be part of a purpose-driven organisation committed to providing high-quality homes and sustainable communities.

Your Leadership Impact

You’ll lead with purpose, creating a culture where:

Customers are at the heart of every decision
Teams feel supported, empowered, and challenged to grow
Innovation and continuous improvement are encouraged
Collaboration, inclusion, and trust are embedded across the organisation

About you

CIH Level 5 (or equivalent with CIH top-ups), or willingness to work towards
Relevant qualification or substantial experience in construction or asset management
Proven leadership experience delivering high-performing repairs and voids services, achieving excellent customer satisfaction outcomes
Strong leadership and motivational skills, with the ability to build and sustain a high-performance team culture
Demonstrated track record of delivering high-quality, customer-focused repairs and maintenance service
Strong commitment to customer and building safety alongside service delivery
Excellent understanding of repairs performance, with strong commercial awareness
Experience managing significant budgets and overseeing procurement activity
Strong negotiation skills with the ability to manage complex issues effectively
Highly effective communication and interpersonal skills
Proven ability to collaborate across teams to deliver sustainable service improvements
Full UK driving licence and access to a vehicle, with the ability to travel extensively across Accent’s sites and estates

Interviews

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