Assistant Director of Repairs and Maintenance

A place to make things happen

Location:

This is a hybrid role with a national remit and travel to Accent schemes and offices. Youll be contracted to your nearest Accent office (Bradford/Burnley/Camberley/Peterborough/Stockton). Salary:
Circa £90k per annum Permanent, 35 hours per week Drive service excellence. Deliver quality homes. Make a lasting impact. This is an exciting time to join Accent as we invest in our homes, services, and customer experience across a national portfolio. Were looking for an experienced and forward-thinking leader to head up our Repairs & Maintenance service, ensuring our customers receive a high-quality, efficient, and responsive service that keeps their homes safe, comfortable, and well-maintained.

As our Assistant Director of Repairs and Maintenance , you will lead our responsive repairs and voids service, ensuring homes are maintained to a high standard and delivered in a way that is efficient, cost-effective, and customer-focused. Youll play a key role in modernising services, improving performance, and enhancing customer satisfaction, while building strong partnerships across the organisation and with contractors.

What Youll Be Doing Leading the delivery of responsive repairs and voids maintenance services Driving continuous service improvement using customer insight, complaints, and performance data Managing contractors and suppliers, ensuring strong performance and value for money Leading procurement activity and building long-term strategic partnerships Ensuring compliance with health & safety legislation across all activities Managing budgets and maintaining strong financial control Overseeing void turnaround to minimise rent loss and maximise efficiency Handling disrepair cases, ensuring effective resolution and learning Acting as the technical lead for repairs, working closely with customer contact teams to improve right-first-time delivery Engaging customers and stakeholders in shaping and improving services Monitoring and reporting on performance to senior leaders and governance groups Why join us?

This is a great opportunity to join Accent at a pivotal time in our journey, as we continue to invest in our homes, services, and systems to deliver even better outcomes for our customers. With a national footprint, youll have the opportunity to influence service delivery across diverse communities. We offer flexible and hybrid working to support you in how and where you work best.

As a senior leader, youll play a key role in shaping strategy, driving service improvement, and making a meaningful impact. Above all, youll be part of a purpose-driven organisation committed to providing high-quality homes and sustainable communities. Your Leadership Impact Youll lead with purpose, creating a culture where:
Customers are at the heart of every decision Teams feel supported, empowered, and challenged to grow Innovation and continuous improvement are encouraged Collaboration, inclusion, and trust are embedded across the organisation About you CIH Level 5 (or equivalent with CIH top-ups), or willingness to work towards Relevant qualification or substantial experience in construction or asset management Proven leadership experience delivering high-performing repairs and voids services, achieving excellent customer satisfaction outcomes Strong leadership and motivational skills, with the ability to build and sustain a high-performance team culture Demonstrated track record of delivering high-quality, customer-focused repairs and maintenance service Strong commitment to customer and building safety alongside service delivery Excellent understanding of repairs performance, with strong commercial awareness Experience managing significant budgets and overseeing procurement activity Strong negotiation skills with the ability to manage complex issues effectively Highly effective communication and interpersonal skills Proven ability to collaborate across teams to deliver sustainable service improvements Full UK driving licence and access to a vehicle, with the ability to travel extensively across Accents sites and estates Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect A Teams interview with the Executive Director of Assets & Compliance and another member of the Senior Leadership Team. Youll learn more about the role and team, and well get to know you your experience, goals, and what you bring. Planned date: 31st July or 3rd August via Teams. Stage 2: A Place to Show Your Strengths Youll deliver a presentation to the panel and have your final behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations.

You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 7th or 11th August at our Bradford office or 12th or 13th August at our Peterborough office. We aim to make the process clear, supportive, and genuinely valuable a…