Account Manager

About The Role

Working within EMCOR UK who are now part of OCS UK&I.

Purpose of the Role

Lead and manage client relationships, ensuring the successful delivery of facilities management services while maintaining profitability, driving operational improvements, and identifying opportunities for account growth. This role offers a clear progression path to Account Director.

• Manage account performance, including P&L responsibility and profitability.
• Build and maintain strong client relationships using Key Account Management principles.
• Identify and secure opportunities for additional services, projects, and account growth.
• Lead, develop, and motivate operational and management teams.
• Ensure contractual obligations are delivered safely, efficiently, and to agreed standards.
• Oversee mobilisation, transition, and operational plans for new and existing services.
• Manage suppliers and subcontractors to ensure high-quality service delivery.
• Ensure compliance with health & safety, quality, environmental, commercial, HR, and ethical standards.
• Promote continuous improvement, innovation, and customer value across the account.

• Proven experience managing complex Facilities Management (FM) or Integrated Facilities Management (IFM) contracts with full P&L responsibility.
• Strong client relationship and stakeholder management skills.
• Demonstrated success in growing accounts through new services and projects.
• Experience managing supply chains, subcontractors, and multi-disciplinary teams.
• Strong commercial awareness and contract management capability.
• Effective leadership, change management, and people development skills.
• Knowledge of both hard and soft FM services.
• Resilient, proactive, and customer-focused with excellent problem‑solving abilities.

• Natural leader with the ability to inspire and influence others.
• Commercially driven and results‑oriented.
• Strong communicator with excellent relationship‑building skills.
• Adaptable, energetic, and able to perform under pressure.
• Self‑motivated with a continuous improvement mindset.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.