Assistant Director of Repairs and Maintenance

A place to make things happenLocation:
This is a hybrid role with a national remit and travel to Accent schemes and offices. You'll be contracted to your nearest Accent office (Bradford/Burnley/Camberley/Peterborough/Stockton).Salary:
Circa £90k per annum

Permanent, 35 hours per week

This is an exciting time to join Accent as we invest in our homes, services, and customer experience across a national portfolio.

We're looking for an experienced and forward-thinking leader to head up our Repairs & Maintenance service, ensuring our customers receive a high-quality, efficient, and responsive service that keeps their homes safe, comfortable, and well-maintained.

As our Assistant Director of Repairs and Maintenance, you will lead our responsive repairs and voids service, ensuring homes are maintained to a high standard and delivered in a way that is efficient, cost-effective, and customer-focused.What You'll Be Doing

• Leading the delivery of responsive repairs and voids maintenance services
• Driving continuous service improvement using customer insight, complaints, and performance data
• Managing contractors and suppliers, ensuring strong performance and value for money
• Leading procurement activity and building long-term strategic partnerships
• Ensuring compliance with health & safety legislation across all activities
• Managing budgets and maintaining strong financial control
• Overseeing void turnaround to minimise rent loss and maximise efficiency
• Handling disrepair cases, ensuring effective resolution and learning
• Acting as the technical lead for repairs, working closely with customer contact teams to improve right-first-time delivery
• Engaging customers and stakeholders in shaping and improving services
• Monitoring and reporting on performance to senior leaders and governance groups

Your Leadership ImpactYou'll lead with purpose, creating a culture where:

• Customers are at the heart of every decision
• Teams feel supported, empowered, and challenged to grow
• Innovation and continuous improvement are encouraged
• Collaboration, inclusion, and trust are embedded across the organisation

About you

• CIH Level 5 (or equivalent with CIH top-ups), or willingness to work towards
• Relevant qualification or substantial experience in construction or asset management
• Proven leadership experience delivering high-performing repairs and voids services, achieving excellent customer satisfaction outcomes
• Strong leadership and motivational skills, with the ability to build and sustain a high-performance team culture
• Strong commitment to customer and building safety alongside service delivery
• Excellent understanding of repairs performance, with strong commercial awareness
• Experience managing significant budgets and overseeing procurement activity
• Proven ability to collaborate across teams to deliver sustainable service improvements
• Full UK driving licence and access to a vehicle, with the ability to travel extensively across Accent's sites and estates

InterviewsWe want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.Stage 1: A Place to ConnectA Teams interview with the Executive Director of Assets & Compliance and another member of the Senior Leadership Team.

You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring.Planned date: 31st July or 3rd August via Teams.Stage 2: A Place to Show Your StrengthsYou'll deliver a presentation to the panel and have your final behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations.

You'll be asked to complete a Congruity Questionnaire in advance.Planned date: 7th or 11th August at our Bradford office or 12th or 13th August at our Peterborough office.We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step.A place to build a futureWe've got big ambitions and we're looking for people who want to grow with us.

Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great…