Service Delivery Manager
Listed on 2026-10-20
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Management
Client Relationship Management, Account Manager
Are you an experienced Delivery Manager who enjoys combining customer service, team leadership, problem-solving and commercial responsibility?
We’re recruiting for a Service Delivery Manager to take ownership of a portfolio of customers, oversee day-to-day service delivery and support the wider team to ensure consistently high standards.
The roleYou’ll be responsible for ensuring customers receive a first-class service while coordinating workloads and supporting the wider team.
Key responsibilities will include:
- Managing service delivery across your customer portfolio
- Supervising and supporting members of your team
- Building strong customer relationships and improving response and delivery times
- Handling customer enquiries, service issues and escalations
- Reviewing customer requirements and identifying opportunities to add further value
- Preparing proposals and supporting commercial opportunities
- Helping to improve internal processes and overall efficiency
- Supporting new business activity where required
You’ll be a confident communicator with a strong customer focus and the ability to work effectively across both customer and internal teams.
You’ll ideally bring:
- Experience with in service delivery, account management or a customer-focused environment
- Strong relationship management skills
- Leadership or team supervision experience
- Excellent organisation and attention to detail
- A proactive and solutions-focused approach
- Commercial awareness and the confidence to identify opportunities within customer accounts
- Lead Generation experience
- Comfortability to network and identify opportunities to maximise profits
Alongside a competitive salary, the package includes:
- Company profit-sharing scheme
- 34 days’ holiday including public holidays and birthday leave
- Contributory pension
- Health cash plan
- Discounted gym membership
- Regular team socials
Please note that we are not able to provide support with visa sponsor ships and all applicants must be based in the UK and hold the valid right to work in the UK
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