Service Controller

Position Overview:

As a Technical Service Controller, you will coordinate a team of engineers to deliver efficient, high-quality service and a strong customer experience. You’ll plan and allocate resources, manage work progress, and ensure jobs are completed on time and to standard.

Finning (UK) Ltd

1

Permanent

As a Technical Service Controller, you will coordinate a team of engineers to deliver efficient, high-quality service and a strong customer experience. You’ll plan and allocate resources, manage work progress, and ensure jobs are completed on time and to standard.

Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

• Competitive salary + annual bonus
• 25 days holiday + bank holidays (option to buy more)
• Pension up to 7% + share scheme
• Healthcare benefits (medical, dental, optical)
• Discounts platform + wellbeing support
• Family-friendly policies and enhanced parental leave

• Manage and schedule engineering work to maximise productivity
• Assess and prioritise customer requests, allocating appropriate resources
• Monitor job progress, ensuring timely completion and accurate system updates
• Open/close work orders and support billing accuracy
• Lead, coach, and support a team of engineers (4–8)
• Maintain strong customer communication and service standards

• Background in plant, agricultural, or HGV engineering
• Gas & Diesel Engine product knowledge
• Good knowledge of mobile and fixed equipment components and systems
• Understanding of warranty and commissioning processes
• Strong planning, organisation, and communication skills
• Ability to interpret technical issues and support non-technical teams
• Good IT skills (Microsoft Office)
• Experience in a similar role (desirable)

• Foundational Engineering understanding and qualification
• Minimum of 3 years’ experience in a technical or mechanical engineering role (C&G / NVQ Apprenticeship)
• Previous experience in a similar role within similar industry environment desirable

Flexible working pattern between 7am – 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx.

Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.