Product Engagement Manager

Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators.

Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.

Our mission statement says it all:
Join Up – the right information, to the right person at the right time.

Dedicated to our core values, we are committed to:

Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.

Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.

Passion: Because we love what you do, you’re at the heart of everything we do.

Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.

Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!

We're looking for an organised, customer-focused and data-driven Product Engagement Manager to join our Revenue Operations team. In this role, you'll create engaging in-app experiences that help customers discover, adopt and get the most from Juniper's products.

Working closely with Product, Marketing, Customer Success and Support, you'll use data and customer insight to deliver targeted communications that improve product adoption and enhance the customer experience.

This is a fantastic opportunity for someone who enjoys combining technology, customer experience, analytics, and stakeholder management to drive product adoption and customer engagement at scale.

As our Product Engagement Manager, you will:

Deliver Outstanding In-App Experiences

• Build, configure, test, and launch in-app engagements including walkthroughs, guides, tooltips, banners, surveys, and announcements.
• Manage the entire engagement lifecycle from concept and build through to quality assurance, launch, reporting, and optimisation.
• Ensure messaging is targeted to the right audience at the right time within their customer journey.
• Maintain a structured library of active, scheduled, and archived engagements.
• Troubleshoot and resolve issues relating to targeting, display, and engagement performance.

Manage Stakeholder Requests

• Act as the primary contact for engagement requests from Product, Marketing, and Support teams.
• Gather requirements, define objectives, and agree success measures for all engagement activity.
• Prioritise competing requests while maintaining planned business-as-usual (BAU) activities.
• Provide constructive challenge when engagement requests could negatively impact the customer experience or contribute to message fatigue.

Drive Continuous Improvement

• Build and maintain recurring engagement programmes such as onboarding flows, product release announcements, and renewal communications.
• Create scalable templates and repeatable processes that improve efficiency and consistency.
• Maintain an engagement calendar to ensure customers receive relevant and well-timed communications.
• Review existing engagements regularly to keep content accurate, relevant, and effective.
• Identify opportunities to automate and streamline engagement delivery processes.

Support Business Alignment

• Communicate upcoming and live engagements to Sales, Customer Success, and Support teams.
• Provide clear launch information including audience, objectives, timing, and expected customer impact.
• Build strong relationships across the business and create visibility of all in-app engagement activity.
• Ensure stakeholder alignment on…