Customer Team Member

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business‑related needs. Join us as a Customer Team Member and play a key role in delivering friendly, helpful service in your local Co‑op store. As a Customer Team Member, you'll work as part of a friendly team in a fast‑moving Co‑op store, helping deliver essential services to your community every day.

Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers. You’ll help keep our shelves stocked and support sales, making sure customers can find what they need.

You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. You’ll promote Co‑op membership, helping more customers enjoy the benefits of our unique business.

• Support the day to day running of the store by delivering friendly and thoughtful service, helping to put things right when needed.
• Work with your team to keep the store running smoothly.
• Work hands‑on on the shop floor and tills, and contribute to daily operations to create a great shopping experience.
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy.
• Promote Co‑op Membership and support your local community. As a Customer Team Member at Co‑op, you’ll be part of a business that’s truly different. There’s lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in‑store experience to preparing bakery products and promoting our membership offer, every day is different.
• As a Customer Team Leader, you’ll help maintain our high standards while supporting your store colleagues to be their best. You’ll assist the Store Manager and make sure your store is always safe.
• As a Store Manager at Co‑op, you’ll lead your team and make sure everyone works together to deliver a great in‑store experience for our customers. You’ll inspire your team to deliver a great customer experience, drive sales, and contribute to their communities.

• A genuine passion for helping people and delivering great service.
• The ability to work as part of a team and flexibly across a range of shifts.
• An interest in retail and working in a busy store environment (experience not essential).

• Full training and career development resources.
• 30% discount on all Co‑op products in-store.
• Flexible access to your pay as you earn it.
• A pension scheme with up to 10% employer contributions.
• 31 days of holiday (pro‑rate, including bank holidays).
• 24/7 access to GP appointments, and colleague support programme.
• Cycle to work scheme.
• Market‑leading policies to help you through life’s big moments.
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.
• Services to support your physical, mental and financial wellbeing.

• Forging Relationships.
• Speaking Up.
• Co‑operation.
• Inspirational Communication.
• Supporting Change.