Account Manager

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Job Title:

Account Manager Salary:
From 66,079 depending on experience

Location:

Peterborough
25 days annual leave + Bank Holidays
625pcm Cash Car Allowance Up to 18% Bonus Contributory pension scheme - Caterpillar company contribution up to 10%
Contributory share scheme – Caterpillar will match 50% of the employee's contribution.

Optional flexible benefits include access to health and dental care plans, EV car lease, holiday purchase.

About IPSDCaterpillar’s Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L Cat and Perkins engines that power over 5000 applications including Marine, Petroleum, Industrial Applications, Electric Generators, and Locomotives. Caterpillar’s company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future. The Opportunity We have an exciting opportunity for someone wishing to build upon existing business experience within a Sales environment as an Account Manager, reporting directly to the OEM Direct Sales Manager.

The OEM Direct Sales team has an exciting opportunity to contribute directly to the overall growth plan through 2030 and beyond. This is an excellent opportunity to join a dynamic and motivated group and make a real impact to our business leading the growth of key 3rd party OEM customers. The Strategic Account Manager is responsible for developing and growing long-term relationships with key OEM customers, aligning customer needs with business strategy, and driving profitable growth.

The role acts as the primary commercial interface between the customer and internal stakeholders, ensuring customer satisfaction while delivering business objectives. Evidence from recent customer interactions shows responsibility for executive engagement, pricing discussions, commercial negotiations, growth initiatives, and cross-functional account coordination.

Key responsibilities:

Own and develop strategic customer relationships with key OEM accounts, acting as the primary commercial point of contact.

Create and execute account growth strategies that identify opportunities to increase revenue, market share, and long-term customer value.

Lead commercial negotiations including pricing discussions, business cases, and contractual agreements to deliver profitable growth.

Coordinate cross-functional teams across engineering, product, operations, procurement, finance, and leadership to support customer requirements.

Manage executive-level customer engagement, facilitating meetings, reviews, and strategic discussions with senior customer stakeholders.

Identify and develop new business opportunities including product expansion, share gain, and competitive displacement initiatives.

Represent the voice of the customer internally, ensuring customer requirements are clearly understood and acted upon throughout the business.

Lead issue resolution and escalation management, driving timely solutions to commercial, technical, and operational challenges.

Provide market, competitor, and customer insights to support strategic planning and business decision-making.

Drive customer satisfaction, retention, and loyalty through proactive account management, regular engagement,…