Healthcare Security Senior Supervisor

Overview

JOB TITLE: Healthcare Security Senior Supervisor
REPORTS TO: Healthcare Security Manager
DEPARTMENT: Healthcare Security

This role profile is a guide to the work you will be required to undertake. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required by your manager. The overriding purpose is to support the provision of the highest quality patient care through personal actions and continuous improvement.

To assist the Security Manager, and lead a team, to deliver an appropriate level of security and car parking with a view to protecting people and property and the prevention and detection of crime, in line with company and client procedures, through the leadership and motivation of a team of Security Officers, Team leaders and Supervisors. To develop the service by carrying out a variety of tasks associated with the delivery of a high quality and efficient Service, ensuring best practice is maintained at all times.

To provide a Security service at the Trust 365 days per year, as set out in site specific Security and Car Parking Service Level Agreements, Assignment Instructions, Standard Operating Procedures, and Risk Assessments.

Contract Director
Security Manager
Security Senior Supervisor
Security Officer
Job description - Healthcare Security Senior Supervisor

• Demonstrate excellent customer service to all.
• In support, and in the absence of, the Security Manager, plan and deliver a Security Service that operates and complements the overall efficiency, effectiveness, and quality of Medirest Services.
• Promote Security awareness throughout the Trust.
• Assist departments with identifying risk and advise on security matters.
• Ensure that Security Services are delivered in line with the Security Service Level Specifications.
• Engage and develop a positive working relationship with client stakeholders to ensure service delivery to the Project Agreement.
• Embrace the ethos of continuous improvement and business excellence to support future changes and needs of the Client and Trust.
• Effective management and leadership of the Security team.
• Responsible for the Security elements of the project plan in liaison with the Security Manager.
• Lead projects in the absence of the Security Manager.
• Maintain high visibility internal and external patrols across the site.
• Activate or de-activate alarm systems.
• Ensure schedules of checks are followed in accordance with Procedures.
• Respond promptly and effectively to all security, fire, and emergency incident requests, including when Trust staff are faced with violent or abusive patients, visitors, or members of the public.
• Undertake verbal de-escalation and, as necessary, trained restrictive practices in a professional and legal manner, and in accordance with policy, risk assessments and SOPs.
• Complete daily reports of accidents and incidents following the agreed procedure, ensuring all necessary action is taken.
• Aid and support all patients, visitors and staff when faced with difficult and distressing situations.
• As part of the Fire Team, ensure fire safety checks are maintained in accordance with the Fire Safety Policy.
• In the absence of the Security Manager, the management of  Access Control systems and processes.
• Use of IT software in relation to security and car parking operations.
• Operation of closed-circuit television systems in accordance with Trust policy, SOPs, GDPR and ICO Code of Practice (SIA CCTV licence holders only).
• Support Police with investigation of criminal acts.
• Provide management of crowd or traffic control duties as required.
• Management of key control process.
• Management of Lost Property process.
• Comply with all policies, procedures, and risk assessments.
• To work co-operatively with colleagues as part of the team and perform additional duties of a routine or non-routine nature as and when directed by the supervisors or management team.

• a. Valid frontline SIA licence.
• b. Valid first aid qualification.
• c. Excellent IT skills.
• d. Management and Leadership
• e. Good knowledge of SIA licencing requirements
• f. Confident working in a hospital environment and aware that at times you will come in contact with patients that are particularly unwell or showing signs of distress
• g. Able to communicate appropriately and effectively with a range of people including those with mental health conditions
• h. Able to communicate at all levels up to and including Trust Executives.
• i. Able to verbally de-escalate in highly charged and emotional situations
• j. Knowledgeable about public safety and security procedures/protocols, including counter terrorism/Martyn’s Law
• k. Knowledgeable, or willing to learn, about The Mental Health Act, CQC guidelines and NHS England Security guidelines
• l. Able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business
• m. The ability to communicate and work with patients,…