PETRetail security officer

Job Overview

To protect our customer’s property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and any subsequent changes. Deliver results that meet or exceed the Key Performance Indicators/Service Level Agreement for the customer, ensuring full responsibility and accountability to aid in contract retention. Undertake additional training for continuous self‑development.

• Ensure compliance with all policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
• Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI’s).
• Proactively review the published Assignment Instructions, familiarise yourself with any changes, and suggest additional amendments that will improve or enhance the current level of service.
• Comply with industry and statutory legislation, including obtaining and wearing a front‑line licence in either Security Guarding or Door Supervision, and the required CCTV PSS SIA Licence.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodical, and orderly manner.

• Fully and satisfactorily complete all required competency training.
• Undertake additional training for continuous self‑development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge through continual professional development.
• Renew your licence at least 16 weeks before expiry.

• Look out for and immediately report any health and safety hazards or potential hazards on site.
• Stay alert to threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry promptly after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are being carried out at the allocated time slots as stipulated in the Assignment Instructions (AI’s).
• Call emergency services and the Communication Centre to report all incidents.

• Active SIA Licence required.
• SC Clearance desirable.
• Licences: front‑line licence in Security Guarding or Door Supervision and CCTV PSS SIA Licence; licences must be worn at all times while carrying out duties.
• Legal and regulatory compliance knowledge relevant to UK law and guidance bodies.
• Experience with health and safety reporting and incident documentation.

• Flexible benefits scheme including a virtual GP, financial wellbeing assistance, and salary finance options.
• Customisable benefits via the Choices platform: dental insurance, dining cards, coffee clubs, technology products, and more.
• Access to high street discounts through MiDeals and a cycle‑to‑work scheme.
• Life cover equal to the greater of your equivalent annual salary or a minimum of £10,000.
• Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
• Recognition through Mitie Stars, cash prizes, and a chance to win a top prize of £10,000.
• Extensive training and development opportunities across a wide range of learning resources.