Advice and Outreach Officer

All about the Role

This role is fixed term until 2026.

In this role, you will provide comprehensive housing advice and practical support, with a strong emphasis on helping people maintain their existing accommodation wherever it is safe and suitable to do so.

This is a primarily community‑based role, working in the places where people are most at risk of homelessness. Some office‑based work is required. You will conduct home visits, offer mediation, and work creatively to resolve conflict and prevent homelessness at the earliest stage.

You will work closely with a range of partner agencies—including CAB, DWP, CGL, and other statutory and voluntary organisations—to provide tailored advice, strengthen early intervention, and reduce the need for households to enter statutory homelessness services.

The role also includes participation in the Emergency Duty rota, responding to same‑day homelessness approaches, carrying out robust enquiries, and taking all reasonable steps to prevent or relieve homelessness in line with the council's statutory duties under the Housing Act 1996 (Part
7) and the Homelessness Reduction Act 2017.

You will manage a varied caseload, adopting a strength‑based, trauma‑informed approach, building trust with individuals and families, and developing structured “Housing Help” plans to achieve positive and sustainable outcomes.

Our Housing Advice & Outreach Officers are a front‑facing team, delivering a wide range of support directly within the community. Officers provide advice, early intervention, and practical assistance from a variety of settings, including:

• Hospitals
• Prisons
• Drug and Alcohol Service Providers
• Cost of Living Hubs
• Family Hubs / All‑Age Hubs
• Libraries
• Family homes and community home visits
• Also Working as part of the wider Housing Service

We are looking for a highly motivated and flexible individual who can work efficiently under pressure, contribute positively as part of a team, and demonstrate a professional and compassionate approach when supporting our client base.

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrec we will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.