Housing Officer, Social Work

Salary: £38,746.40 (plus car allowance of £2,750.28) per year.

Contract:

Permanent, full time.

Working hours:

36.25 hours Monday to Friday 9am to 5.15pm.

Location:

Hybrid – Rushden or Peterborough.

We believe great neighbourhoods start with great relationships. As a Housing Officer, you’ll be out in our communities, getting to know customers, tackling issues that matter and helping people feel safe, supported and proud of where they live. If you enjoy working with people, solving problems, and making a positive difference every day, this could be the perfect role for you.

• Manage a portfolio of tenancies, ensuring compliance with agreements, policies, and relevant legislation.
• Handle a caseload of complex tenancy and neighbourhood issues, including enforcement and compliance‑related cases.
• Minimise voids and support efficient re‑letting of properties while maintaining high standards.
• Carry out pre‑tenancy interviews and provide ongoing support to help customers sustain their tenancies.
• Monitor and improve estate standards, including communal areas, grounds maintenance, and safety compliance.
• Build strong relationships with local authorities, police, and community partners to address local issues and improve neighbourhoods.
• Maintain accurate case records, ensure GDPR compliance, and meet performance targets while managing your own workload.

• CIH Level 3 qualification, or willingness to work towards it.
• Proven experience in estate and neighbourhood management within a housing environment.
• Experience of managing people, including providing direction and performance support where required.
• Strong understanding of housing regulation and the ability to apply this in practice.
• Experience of building effective relationships with local authorities and external partners.
• Confidence using housing management systems and maintaining accurate records.
• Ability to work flexibly across a large geographical area and prioritise a varied workload.
• A collaborative, resilient approach with the ability to remain calm and effective when handling complex situations.

DBS clearance, a full UK driving licence, willingness to travel, and right to work in the UK are all essential requirements for this role. We do not provide sponsorship.