Care & Repair Caseworker

Are you passionate about helping people live safely and independently in their own homes? Do you enjoy working directly with residents and partner agencies to make a real difference?

Peterborough City Council is seeking a dedicated, compassionate, and proactive Disabled Facilities Grant (DFG) Caseworker to join our Early Intervention and Prevention Team. This is an exciting opportunity to work within our well-established Care and Repair Service, supporting older people, disabled adults, children, and vulnerable residents to access funding and services that enable them to remain independent at home.

Interviews will take place at Sand Martin house on 29th and 30th October

As a DFG Caseworker, you will manage a varied caseload and act as the main point of contact for residents throughout their adaptation journey. Working closely with Occupational Therapists, contractors, families, carers, and health and social care professionals, you will help individuals access funding and support to improve the safety, accessibility, and suitability of their homes.

You will provide advice, guidance, and practical support from the referral through to the completion of adaptation works, ensuring residents receive an excellent customer experience throughout the process.

• Support residents with applications for Disabled Facilities Grants (DFGs) and other available funding streams.
• Undertake means-testing assessments to determine client contributions towards adaptation works.
• Carry out welfare benefits checks, helping residents maximise their income and identify any unclaimed entitlements.
• Manage client cases from initial referral through to completion and post-installation review.
• Liaise effectively with residents, families, carers, contractors, suppliers, Occupational Therapists, and health and social care professionals.
• Maintain accurate records and ensure compliance with relevant legislation, policies, and procedures.
• Provide advice and information on adaptation options and available support services.

The Care and Repair Team plays a vital role in helping people remain safe, independent, and comfortable in their own homes. The service supports older people, disabled adults, children, and vulnerable residents through a range of practical housing-related interventions.

• Level-access showers
• Stairlifts
• Access ramps
• Door widening and accessibility improvements
• Small extensions and major adaptations where required

• Disabled Facilities Grants (DFGs)
• Discretionary Grants
• Advice on funding options and financial assistance

• Grab rails
• Half steps
• Falls prevention measures
• Occupational Therapy-recommended adaptations

• Hospital discharge support
• Home safety interventions
• Deep cleaning and decluttering services
• Early intervention and prevention initiative

We are looking for someone who is enthusiastic about improving outcomes for residents and has the skills to manage a diverse caseload within a busy community-based service.

You will have:

• Experience working within housing, health, social care, welfare benefits, or a community-based environment.
• Experience supporting vulnerable people and working directly with members of the public.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, families, carers, contractors, and partner organisations.
• Strong organisational skills and the ability to manage a varied caseload, work to deadlines, and maintain accurate records.
• The ability to complete assessments and complex forms accurately and confidently.
• Good IT skills and experience using electronic systems to record and share information.
• An…