Courier Service Specialist

Peterborough Depot, Saville Road, Westwood, Peterborough, United Kingdom

Posted Friday 3 July 2026 at 00:00 | Expires Friday 31 July 2026 at 23:59

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers.

Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Vacancy Salary £28000-£32000 plus bonus and benefits

Vacancy Location Peterborough

Vacancy is Permanent and Full Time.

Location
- Peterborough

Shift Pattern – Any 5 days over 7

Ready to be at the heart of the action? Step into a fast‑paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem‑solving, supporting others, and driving service excellence, this is your moment.

As a Courier Service Specialist, you’ll be the on‑site champion keeping our Delivery Unit’s running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you’ll be the steady hand ensuring efficiency, compliance, and reliable service. You’ll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlessly—so our customers get the great experience they expect.

• Support the onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Support couriers with manifests, routing, and operational queries.
• Provide daily operational feedback to the Territory Manager to optimise performance.

• Current UK driving licence.
• Solid understanding of the self‑employed courier model.
• Experience working in a fast‑paced, customer‑focused operational environment.
• Strong problem‑solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and elevate risks quickly.

Evri is committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK.

• Free digital GP service for all colleagues and their families.
• Wagestream – access a portion of your earned income before payday.
• Free basic Will and discounted partner mirror Will for all colleagues.
• 50% discount on sending parcels through Evri.
• Cycle to Work scheme.
• Company funded Life Assurance.
• Employee Assistance Programme with free counselling.
• Great career progression.
• Up to 26 days holiday.
• Voluntary flexible benefits at discounted corporate rates.

Equal opportunities are encouraged. We value a diverse and inclusive environment for all staff and applicants.