Warehouse Manager

Lithia UK

TPS, Peterborough

£35,000 basic salary and a competitive OTE plus pension, life assurance, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services Overview of role

We have an exciting new opportunity for a Warehouse Manager to join our growing TPS Peterborough business.

The role of Warehouse Manager is to run an effective and efficient warehouse through the management of the warehouse team to deliver excellent service to customers. To maintain the highest levels of stock integrity through efficient stock management, using defined TPS/VWG warehouse processes to ensure full audit traceability. To run an efficient customer delivery schedule that meets customer needs.

• Set and allocate performance targets for the Warehouse Operatives and Van Drivers.
• Distribute targets equitably and in accordance with the skill and experience of each team member.
• Monitor and hit personal key performance targets.
• Monitor and hit departmental key performance targets.
• Regularly review targets with TPS Centre Manager and take action for any deviations.
• Ensure the team is keep fully up to date with any TPS/VWG warehouse process changes.

• Conduct regular 1:1 performance reviews to monitor the achievement of individual KPI's, and provide developmental or corrective support where required.
• With the TPS Centre Manager, ensure the team is motivated and recognised through the appropriate rewards and bonuses.
• Ensure the team is properly trained and developed.
• With support of the TPS Centre Manager, recruit new staff as required following the appropriate recruitment processes.
• Ensure new staff undertake the required induction process.
• Make core operating procedures and documented warehouse processes available to warehouse members and ensure business as usual continues when staff are off on holiday or transition out of the warehouse.

• Provide a high level of service to customers by ensuring your team follow the correct warehouse processes and procedures.
• Ensure the team organise and schedule deliveries to meet their customer needs.
• Ensure the team respond promptly to requests and resolution of queries and complaints and support them when required.
• With the TPS management team, monitor delivery schedules to help maintain and improve service levels.
• Feedback customer comments to the TPS Centre Manager and TPS team to improve customer experiences.
• Provide a professional image to the customer in line with TPS operational standards e.g. ensure van are clean and staff are wearing presentable uniforms.
• Ensure parts returned for credit are dealt with current TPS process manual guidelines.

• Ensure that all inbound stock is checked, allocated to the correct locations and any anomalies reported.
• Identify damaged or faulty parts received. Report issues to the appropriate staff at respective suppliers.
• Report damaged and faulty parts received within your Centre immediately to avoid negatively affecting the customer.

• Ensure your team are trained to pick parts accurately.
• Ensure all stock movements out of the building prior to dispatch are accurately controlled - guarding against any unauthorised removal of parts stock.
• Ensure that all outbound stock is securely package and handled to prevent transit damage.
• Ensure that a receipt, payment and an authorised signature is obtained for all parts stock issued in accordance with current TPS process guidelines.
• When appropriate, order stock.

• Maintain a stock inventory to ensure shelf to system accuracy.
• Ensure stock is kept safe, secure and in good condition, as per TPS/VWG process guidelines.
• Conduct and document daily perpetual inventory checks. Support the stock audit team as required.
• Ensure returns are processed are dealt with in accordance with current TPS process manual guidelines.

• Through the team, ensure orders are picked up accurately and promptly ready for dispatch to the customer.
• Ensure all customer delivery anomalies are reported to the Telesales team to advise the customer accordingly.
• Identify the most effective and efficient delivery routes for the Van Drivers.
• Ensure a clear understanding of where the delivery vans are at all times - allowing visibility to the rest of the team.

• Adhere to health and safety regulations at all times (particularly Manual Handling practices).
• Maintain a clean, tidy and efficient environment for the team to work in.
• Comply with established business processes and guidelines (including warranty).
• Ensure correct disposal or recycling in compliance with environmental regulations.
• Ensure that all exchange units are dealt with in accordance with current TPS process manual guidelines.
• Ensure personal protective equipment (PPE) are correctly used and stored.
• Correctly adhere to Vehicle Payloads.
• Ensure that cash and cheques are handled securely.
• Complete all…