Customer Service & Sales Support Executive; French

Customer Service & Sales Support Executive

Fluent French & English

Peterhead, Scotland OR Leighton Buzzard, England

Full Time | Monday-Friday | £35,000 + Performance Bonuses

We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets.

We are seeking a fluent French & English speaking Customer Service & Sales Support Executive to support French‑speaking customers and the field‑based sales representatives in France and surrounding regions.

Ideally, you will be available to start at 7:30am (Monday-Friday), however flexibility can be discussed.

This position is heavily focused on customer service.

You will manage incoming calls and emails from French‑speaking customers, process orders efficiently, follow up quotations, and provide essential support to field‑based sales representatives in France and surrounding regions.

You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey.

• Handle incoming customer queries via phone and email in French and English
• Process orders accurately and promptly
• Send confirmations and resolve issues same day wherever possible
• Follow up on outstanding quotations to support order conversion
• Support field sales representatives with administrative and customer support tasks
• Update and maintain CRM systems
• Assist with customer account set‑up
• Work closely with Operations to ensure smooth fulfilment

• Fluent French & English (written and spoken)
• Proven customer service experience
• Experience supporting sales teams or processing orders
• Strong organisational and prioritisation skills
• Professional, adaptable, and self‑motivated
• Confident using MS Office and CRM systems
• Strong communication skills and attention to detail

• All customer queries responded to same day
• Orders received by 4pm processed by end of day
• Effective follow‑up of quotations to support sales growth

• £35,000 depending on experience
• Performance‑based bonuses
• Growing international business with real career opportunity
• Supportive and collaborative team culture
• A role where customer service truly matters