Customer Service and Sales Support Executive (German

Permanent Customer Service and Sales Support Executive role based in Peterhead, within the business services sector. This position offers a varied workload including order processing, customer support, administration, and sales support. You’ll assist field representatives by ensuring customers receive timely proposals and follow-up on orders, helping to sustain customer growth. Hybrid working options available. Fluency or bilingual ability in German is essential.

You will join as a Customer Service and Sales Support Executive, working full-time in a dynamic business services environment. Reporting to the management team, you will play a key role in ensuring after-sales customer satisfaction and supporting operational efficiency. This is a non-supervisory role, ideal for someone looking to develop their career in customer service and administration.

• Supporting the Field Representatives to ensure customer receive proposals and order follow up, helping to sustain customer growth.
• Processing all customer orders received by phone and email, ensuring all orders are completed by end of day.
• Responding to customer queries and resolve issues promptly, aiming for same-day resolution.
• Maintaining and updating CRM systems with accurate customer and order information.
• Answering incoming calls, providing a professional and helpful service.
• Field sales enquiries to the appropriate team and support presale processes.
• Attending regular team meetings, including weekly sales huddles and monthly staff meetings.
• Supporting long-term projects such as customer research, data cleansing, and CRM updates.
• Setting up new customer accounts and ensure all data is accurately recorded.
• Preparing weekly reports for directors.
• Carrying out general office duties.

• Fluency or bilingual ability in German (essential).
• Excellent interpersonal skills and a positive, proactive attitude.
• Good computer skills, with intermediate proficiency in MS Outlook, Word, Excel, PowerPoint, and CRM databases.
• Experience in a customer service or administrative role.
• Strong organisational skills and attention to detail.
• Ability to work effectively as part of a team and independently.