Customer Services & Pricing Coordinator

A well-established organisation is looking to recruit a Customer Services & Pricing Coordinator to join its busy team in Peterlee. This is a varied administrative role combining pricing support, customer service, and account management responsibilities.

Working closely with an experienced team member, you will receive full training and support, making this an excellent opportunity for someone with strong administration and customer service experience who is looking to develop their skills within a successful and growing organisation.

Key Responsibilities

• Process and manage pricing requests accurately and efficiently
• Maintain and update internal systems with a high level of accuracy
• Complete general administrative and housekeeping tasks to support the department
• Act as a key point of contact for customer enquiries and complaints
• Respond to customer queries professionally and within agreed timescales
• Liaise with internal teams to investigate customer issues and coordinate appropriate resolutions
• Keep customers updated throughout the resolution process
• Support wider Customer Services and Pricing teams with day-to-day administrative tasks
• Build and maintain positive working relationships with customers and colleagues

About You

The successful candidate will have:

• Previous experience in administration, customer service, sales support, or account management
• Excellent organisational skills with the ability to manage multiple priorities
• Strong attention to detail and a high level of accuracy
• Confidence using computer systems and the ability to learn new software quickly
• Excellent written and verbal communication skills
• A proactive approach with strong problem-solving abilities
• The ability to work independently while also contributing effectively as part of a team

What's on Offer

• Full training and ongoing support from an experienced team member
• A varied role combining administration, pricing, and customer service responsibilities
• Opportunity to develop within a successful and growing organisation
• Friendly and supportive working environment
• Permanent, full-time position based in Peterlee

Hours:

40 hours per week

Working Pattern:
Monday to Friday, 8:30am-5:00pm

Benefits Include:

• Employee Assistance Programme
• Salary Sacrifice Pension Scheme
• Healthcare benefits
• Cycle to Work Scheme
• Death in Service Benefit
• 20 days holiday plus bank holidays