Service Advisor; Accounts Receivable Agent

Job Advert

Job Title:

Service Advisor (Accounts Receivable Agent)

Department:
Collections and Recovery

Full time contract: 37.5 hours per week (between 7am-7pm Monday-Friday & 9am-1pm Saturday)

Salary:
Band - £26,678.00-£29,987.00 (Band 2 Core business)

Location:

Peterlee Office (hybrid minimum of 2 days a week in the office after successful completion of the probation period)

At Everflow, we’re redefining the utility industry. We’re an award-winning, fast‑growing company, delivering exceptional and environmentally friendly water and waste services to businesses across the UK. Our mission is to simplify utilities, saving our customers time, money, and energy so they can focus on what matters most: achieving their business goals.

Everflow isn’t like other companies. Sure, we have perks like free coffee, break rooms, and ping pong tables, but what truly sets us apart is our values. We encourage our people to be their authentic selves and embrace the freedom to innovate. At Everflow, it’s not just about delivering exceptional results for our customers; it’s about cultivating a fulfilling, balanced work environment where great things happen.

We’re looking for a motivated Accounts Receivable Agent to join our growing Collections and Recovery team in a fast‑paced environment.

• A mix of inbound customer enquiries and proactive outreach to support customers with billing queries, overdue accounts and payment arrangements.
• Success in this role will be measured against agreed KPIs, including productivity, quality standards and contribution to team objectives.
• Take payment over the telephone and negotiate payment plans.
• Maintain accurate customer and collection records on numerous ledgers.
• Build strong relationships with other departments to ensure any customer queries are resolved in a timely manner.
• Escalate problematic issues to the Collections Team Leader/Manager as appropriate.

• Ability to confidently communicate with a professional, proactive approach.
• Target driven and comfortable working in a fast‑paced environment with a positive attitude in every situation.
• Confident using IT systems and handling multiple communication channels.
• Organised with an eye for the details.
• Previous Accounts Receivable experience is an advantage, but not necessarily a requirement.

Full training will be provided, we’re more interested in your get‑go approach.

If this sounds like you, we want to hear from you!