Service Advisor; Customer Service

At Everflow ,we’reon a mission to reshape the utility industry.

We’rean award-winning, fast-growing business delivering smarter, greener water,wasteand connectivitysolutions to businesses across theUK andwe’reproud of the impact we make every day.

Ourquestis simple but powerful: bringing services together to make lives simple . By saving our customers time, money, and energy, we give them the headspace to focus on what really matters growing their businesses and making an impact.

And while free coffee and ping pong are nice (very nice, actually),they’renot the reason people stay. Our culture is. We value authenticity over ego, curiosity over comfort, and progress over perfection. We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.

We’ve grown really, really quickly over the last six years and are continuing to grow bringing with it the need for more exceptional individuals! We’re on the lookout for fresh talent to join the vibrant buzz of our dynamic team right here in our fabulous Peterlee office.

Our Peterlee office opened earlier in 2023 to accommodate our growing team in some style! Here, we have a truly modern office environment, high-tech meeting areas, a café area, lots of stylish social space with arcade games, pooltableand ping pong to name a few.

At the heart of our mission is the commitment to welcome, listen, engage, resolve, and amaze our customers every single day.

As a key player you willbe responsible forusing your fabulous personality to resolve any queries from our customers across via the telephone,emailand live chat.

You’llbe busy, challenged, and trusted to make a real difference.

You’ll:

• Chatting with Customers – Your main gig will be handling inbound calls, connecting with customers, and helping solve their queries.
• Being a Customer Hero – Whether it’s through the phone, email, or live chat, you’ll proactively answer questions and ensure every customer gets the support they need.
• Keeping it Organized – You’ll update our CRM system with every customer interaction, so we always stay on top of things.
• Team Player – Collaborate with our Operations Team to tackle customer issues and keep everything running smoothly.
• Escalating When Needed – If things get tricky, you’ll know when to elevate a situation to the Service Team Leader.
• Delivering Awesome Service – Above all, you’ll consistently bring your A-game and provide top-notch service every time.

We’reless about ticking boxes and more about finding the right person.

You’llprobably:

• Big Personality – at Everflow we are all about being our authentic selves but collaborating to deliver world class customer service.
• Great Communicator –You’re a natural on the phone, asking the right questions and listening carefully to get the full picture of what customers need.
• Organized and Detail-Oriented – You know how to stay on top of your tasks and pay attention to the little things that matter.
• Team Player –You’re all about collaboration—jumping in to help out when team mates need support or when things get busy.
• Flexible and Adaptable – Changes don’t throw you off—you stay calm and adjust quickly.
• Pressure-Proof – When things heat up, you keep your cool and stay on track.
• Self-Starter with a Positive Attitude –You’re motivated to get things done, and you bring an upbeat, can-do attitude to every interaction.

Previous customer service experience is an advantage, but not necessarily a requirement.

Full training will be provided, andwe’remore interested in who you are, how you communicate, and the energy you bring to the team.

We’reall about creating a fun, supportive environment where you can grow, learn, and make a real impact. Ifyou’reready to be part of a dynamic teamthat’sfocused on delivering amazing customer experiences,

We take rewarding our people seriously (and not just with biscuits).You’llget a competitive salary with annual reviews, a generous pension of up to 8% employer contribution, and life insurance worth up to three times your salary.

You’llenjoy hybrid working (up to three days from home), the option to buy or sell up to…