Receptionist​/Administrator

Silverdale Family Practice are seeking to add a new Receptionist/Administrator to their team.

The post-holder will work in a team of reception and admin staff within the practice. They will receive and assist patients and direct them to the appropriate service or healthcare professional in a courteous, efficient,and effective way. They will project a positive and friendly image to visitors,both in person and on the telephone.

This post will include supporting the Senior Administrators at the practice with clinical coding, scanning summarising, recalls, QoFadministration and transcribing letters.

• To have knowledge of practice procedures including Systm One
• Work in accordance with written protocols and policies
• Filing post in medical records, sorting and franking post
• Answering calls, booking appointments, and dealing with patient queries
• Read coding, summarising, QoF admin support,deductions
• To have a thorough knowledge of the repeatprescription procedures and issue accurately
• Receiving patients, consulting with members of practice team
• Be able to cover all reception position as necessary
• Process patient changes of address, computer data and medical records in line with good governance process e.g. Identity checking
• Monitor waiting room and keep clean and tidy
• Scan, code and file all letters on to patients notes
• Registrations of new patient's computer dataentry and medical records
• Set up new starters
• Transcribing for GPs and other members of theMDT
• Have working knowledge of digital telephone systems and provide an efficient message taking/passing on facility, screening callers appropriately
• Maintaining the utmost professionalism at alltimes with patients, staff and visitors
• Opening and closing of Practice, ensuring building security and have thorough knowledge of doors/windows/alarm
• Provide cover on rota basis for extended hours services and colleague absences
• Any other tasks allocated by managers
• The above list is not exhaustive and subject to change based on theneeds of the business

Silverdale Family Practice has a registered patient list size of over 6,400 patients. We are a single-site practice based in South Hetton.

The successful applicant will be joining a professional and friendly team committed to providing the best healthcare to our patients.

In the course ofseeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder mayhave access to confidential information relating to patients and their carers,practice staff and other healthcare workers.

They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

You will need tosign our Confidentiality Agreement

The post-holder will assist in promoting and maintaining their own and others health, safety and security asdefined in the practice Health & Safety Policy, the practice Health &Safety Manual, and the practice Infection Control policy and published procedures.

This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying therisks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way andfree from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own workareas and general / patient areas generally clean, assisting in the maintenance of general standards…