Regional Customer Relationship Manager

Job summary competitive Salary + commission and Car Allowance Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE :
Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries

Main duties of the job Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

Commercial and sales experience, particularly in healthcare, is preferable. The role involves managing enquiries, improving conversion rates, achieving occupancy targets, and networking within the local community to raise the profile of the home. The candidate should be self-motivated, target-driven, and confident in Microsoft Office. A full UK driving licence is essential.

About us Barchester Healthcare is a renowned care provider, consistently holding some of the best quality ratings among large care home providers in the UK. With a focus on delivering exceptional quality care to residents, Barchester takes pride in their industry-leading status. The organisation fosters a supportive environment for its staff, ensuring that team members are respected and their contributions valued.

Barchester is committed to employee development, offering progression opportunities and a rewarding work experience. By joining Barchester, you become part of a dedicated team that works collaboratively to ensure the success of their care homes and the wellbeing of residents.

Details Date posted
20 August 2026

Pay scheme

Other Salary
Depending on experience

Salary expectations will be discussed at interview stage.

Contract Permanent Working  pattern

Full-time,

Part-time

Reference number

Job locations

Barchester Healthcare

PeterleeSR8 5UP
United Kingdom Job description

Job responsibilities competitive Salary + commission and Car Allowance Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.

REWARDS PACKAGE :
Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES:
Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities to generate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance

NEED TO HAVE :
Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence.

NEED TO DO :
Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales…