User Services Analyst

Overview

Hours: Full-time, 37.5 hours per week (Monday to Friday), with 1 in 6 weeks on call

Salary: up to £26,000 (Dependant on level of experience)

Are you ready to elevate your IT career? We’re looking for someone who’s passionate about IT, with strong technical skills and experience in service desk and device management.

As a User Services Analyst, you’ll manage and support our IT devices, including laptops, desktops, tablets, and mobile phones, ensuring smooth operations and excellent user experiences.

Your role will include:

• Handling service desk tickets, resolve issues promptly, and provide timely updates while using feedback to improve service quality
• Maintaining documentation, troubleshoot problems, and manage the lifecycle of devices, including upgrades and relocations
• Contributing to key projects, plan for technology changes, and support tasks like LAN patching and asset transitions

Join ZIGUP as a User Services Analyst and enjoy some outstanding benefits

Of course, there’s a great basic salary, but that’s just the beginning; our most popular benefits include:

• Annual leave: 24 days, rising to 26 with length of service. You’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday.
• Pension: Employer contributions of 5%.
• Financial Benefits: Free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
• Wellbeing & Lifestyle Services: Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
• Motoring Benefits: Vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream: A free financial wellbeing app that helps you save, provides financial advice and discounts on shopping.

We’re seeking a skilled and proactive IT professional to join our team. Ideally, you’ll bring:

• Service Desk Background: Previous experience in a service desk or device analyst role, supporting diverse user needs
• Device Management Expertise: Ideally hands-on experience with tools such as Lansweeper, PDQ Deploy, WSUS, and SCCM
• Technical Knowledge: A good understanding of Windows 10, Office 365, and commonly used productivity applications
• Networking and Security
  
  Skills:
  
  Familiarity with networking concepts, remote access solutions like Cisco VPN, and robust security practices

ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.

We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.