Overnight Valet Attendant - Petersburg VA

Overview

Job Title: Guest Service Associate

Department: Valet Parking Operations

Reports directly to: Guest Service Coordinator

Schedule: Full Time / Part-Time

Status: Non-Exempt

Compensation: $7.25 - $18.00 per hour PLUS daily Cash Tips

(Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary

The Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures.

Primary Objective

The primary objective of the Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience.

• Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.
• Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
• Housekeeping: Keep valet areas clean, organized, and presentable always.
• Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. They balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.
• Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.
• Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business needs.

• Knowledge, Skills, And Abilities
  • Competency/
    
    Qualifications:
    
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Education/
    
    Experience:
    
    High school diploma or general education degree (GED);
    Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
  • Certificates and Licenses: A valid driver’s license and reliable transportation are required, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.
  • Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
  • Organizational Support and Adaptability: Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.
  • Dependability and Safety: Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.
  • Physical Demands and Work Environment: This role requires stamina to stand, walk, and lift up to…