Guest Service Representative - Petersburg

Why We Need Your Talents:

At Live!, we pride ourselves on our exceptional team members. They are the foundation of our success and the most valuable part of the Live! brand.

This role involves providing casino slot players with quality service to ensure their entertainment experiences exceed expectations. Responsibilities include acting as a bus greeter, executing gift giveaways, and managing slot tournaments.

• Welcome customers and greet guests in the VIP Room, ensuring they enjoy their experience.
• Assist with new card sign-ups using handheld devices and desktop computers at the Live! Rewards Center.
• Inform members of benefits, contests, and promotions.
• Replace lost club cards and distribute promotional items following specific guidelines.
• Assist with payment of slot jackpots, ticket fills, and equipment jams.
• Repair minor slot machine malfunctions and notify technicians for technical issues.
• Extend complimentary services in accordance with the approved comp matrix.
• Respond courteously to guest questions, issues, and concerns.
• Be knowledgeable about casino operations, including hours of operation for casino, restaurants, and amenities.
• Comply with internal controls, standards, and procedures.
• Perform other duties as assigned.

• Excellent customer service and interpersonal skills.
• Effective communication with team members and guests.
• Flexibility to work shifts, including weekends and holidays.

Must-Haves:

• High school diploma, GED, or equivalent work experience in customer service.
• Ability to work in an environment with alcohol and smoking.
• Ability to secure and maintain licensure as required by Virginia Gaming Control Board or other regulatory entities.

Physical Requirements:

• Ability to stand for long periods without sitting or leaning.
• Ability to move around the casino with a sense of urgency.

Perks We Offer:

• Generous bonus structure.
• Comprehensive health coverage.
• Retirement savings with company match.
• Leadership development and mentorship programs.
• Tuition reimbursement.
• Exclusive discounts on travel, services, goods, and entertainment.

Life at Live!

Team members can expect:

• An exciting experience unique to the market.
• Power and responsibility to prioritize service and community.
• A diverse and strong team environment that values and celebrates differences.
• Tools, resources, and opportunities for career growth.
• To work hard and have fun.

• Live! is a 24/7 high-energy casino culture committed to fairness, teamwork, and fun.
• The environment is fast-paced, requiring energy and a sense of urgency.
• Exposure to alcohol, cigarette, and cigar smoke, bright lights, and loud noises.
• Smoking is permitted in the environment.