Supv Front Desk

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• Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
• Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures.
• Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank.
• Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guests and ensuring the security of keys.
• Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
• Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints and make appropriate service recovery gestures in accordance with established guidelines.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.

• High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred.
• Must speak fluent English. Other languages preferred.
• Available to work varying shifts across a 7‑day period, including weekends, evenings, and public holidays.
• Frequently standing up behind the desk and front office areas.
• Carry or lift items weighing up to 50 pounds.
• Handle objects, products, and computer equipment.
• Use a keyboard to operate various property management and reservations systems.
• Communication skills utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities utilized often.
• Basic math skills used frequently.
• Problem solving, reasoning, motivating, and training abilities often used.
• May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $20.48
. We also offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve -  to find out more about us.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or…