Desktop Support Technician

Pay Range: $38.82hr - $43.82hr Job Overview:
Provide desktop support to resolve end-user technical issues in a timely fashion in order to maintain customer satisfaction. Install, troubleshoot, and maintain a wide variety of equipment and applications while working as part of a cross-functional IT infrastructure team supporting both onsite and remote end users. TOP SKILLS PER MGR:
Ability to work independently with limited supervision. Interpersonal skills with a service mindset. IT troubleshooting skills.

PURPOSE:

Install, troubleshoot, and maintain a wide variety of equipment and applications, working as part of a cross-functional IT Infrastructure team supporting onsite and remote end users.

ESSENTIAL FUNCTIONS:

Provide responsive support for end users with deskside and walk-up support issues for PCs, network printers, video conference equipment, and other local IT hardware and software packages. Use remote management to assist end users who are working offsite. Image new PCs and clients for back-office and manufacturing system use. Set up and support cellular devices for end users. Maintain inventory control of patch cables, video cables, peripherals, and other IT items.

Assist in ordering and receiving equipment as required. Comply with internal and external regulations and procedures. Follow all safety and environmental requirements in the performance of duties. Perform other duties as assigned.

QUALIFICATIONS:

Associate's Degree in Computer Science or Information Technology from an accredited college required. High School Diploma/GED with seven (7) years of IT experience may be considered. Minimum of two (2) years of IT experience required, preferably in a customer-facing role. Hands-on hardware troubleshooting experience, including desktop and laptop PCs, barcode scanners, and AV systems is a plus.

Experience with applications such as MS Office and Teams is a plus.

Experience with ticketing systems such as Service Now is a plus.

Experience with iPhone and iPad support is a plus. IT Utilities operational experience is a plus. CompTIA A+ certification is a plus. CompTIA Network+ certification is a plus. GxP Pharmaceutical Environment Experience is a plus. Operational experience providing hands-on support for end-user technical issues in an operating facility is a plus. Excellent problem-solving skills. Excellent and friendly customer service skills. Strong verbal and written communication skills.

Benefits:
Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc.

is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.