AV Technician - Audio Visual Systems

Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers. Since 2012, Arthur Grand has been successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, Dev Ops, Dev Sec Ops , CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management.

Arthur Grand's culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results.

We are a minority-owned staff augmentation and technology consulting company

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Position:

- Technical Support Analyst
- Req :
810091

Type:
Contract

Interview type:
Both Video & In-Person Interview

The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues.

Enterprise Audiovisual Systems Support
- Required - 2 Years

Troubleshooting, installing, operating, and maintaining AV equipment
- Required 2 Years

Supporting Live events, meetings, classrooms technology
- Required 2 Years

Experience using a help desk or ticketing system
- Desired 1 Year

AVIXA Certified Technology Specialist Certification
- Desired

Job Description:

The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues. The technician is responsible for maintaining, troubleshooting, and operating AV equipment while providing exceptional customer service to faculty, staff, students, and guests. This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.

Organizational Objectives

• Delivering reliable audiovisual services that support teaching, learning, and university operations.
• Maintaining operational readiness of classroom and event technology.
• Providing professional AV support for academic, administrative, and special events.
• Ensuring rapid response to classroom technology issues.
• Assisting with AV installations, upgrades, and preventative maintenance.
• Supporting a 95% or greater AV system uptime objective.

Essential Duties and Responsibilities

• Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, meeting spaces, and university event venues.
• Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, video conferencing platforms, and related connectivity.
• Perform routine system testing, preventive maintenance, and equipment inspections to support reliable operation and departmental uptime goals.
• Complete minor installation and replacement work, including replacing projectors, monitors, cables, adapters, and similar audiovisual components.
• Document service requests, repairs, maintenance activities, and equipment changes in the university's ticketing or inventory systems.
• Provide audiovisual support for university events, commencements, conferences, meetings, executive functions, and other scheduled programs.
• Coordinate with event organizers to confirm technical requirements and respond to issues during events.
• Work evenings, weekends, and other non-standard hours as required to…