IT Support Specialist – Position

Contract Length: 7 months with the possibility of extending based on performance.

** Richmond, VA candidates are required

Candidates must interview and work fully on site.

You will leverage your technical expertise to manage academic labs; smart classrooms support to our community of students and educators.

• Hardware & Software Support:
  Install, diagnose, and repair desktops, laptops, scanners, and peripherals. We provide training on our proprietary software suite!
• Security & Compliance:
  Maintain the integrity of our tech environment by adhering to VITA IT Security Standards and University policies.
• Inventory Management:
  Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized.
• Training & Documentation:
  Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos.

User Success:
Act as a centralized “problem-resolution hub” to minimize downtime for the campus community.
Quality Leadership:
Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication.

• Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware/software hiccups.
• Communication
  
  Skills:
  
  The ability to translate “tech-speak” into helpful instructions for non-technical users.
• Organization:
  Someone who enjoys keeping records updated and projects on schedule.
• Adaptability: A team player ready to jump into “other duties as assigned” to keep the department running smoothly.

We believe in clear expectations and constant growth. You can expect frequent, constructive feedback, interim evaluations to track your progress, and all the resources you need to master your role and hit your performance goals.

• ·
  
  Education:
  
  Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
• · Technical Proficiency:
  Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).
• · Instructional Tech:
  Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or Web Ex).
• · Compliance Knowledge:
  Basic understanding of IT security principles and data privacy standards.

• ·
  
  Certifications:
  
  CompTIA A+, Network+, or Google IT Support Professional Certificate.
• · Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.

• · Ability to work 100% on-site.
• · Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations.

• Install, diagnose, and repair desktops, laptops, scanners, and peripherals. We provide training on our proprietary software suite. Required, 2 Years
• The ability to translate “tech-speak” into helpful instructions for non-technical users. Required, 2 Years
• Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized. Required, 2 Years
• Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication. Required, 2 Years
• Mac Experience Experience with Mobile Device Management (MDM) tools such as Jamf, Kandji, or Mosyle. Nice to have, 2 Years
• Proven track record of provisioning, deploying, and troubleshooting macOS hardware and software. Nice to have, 2 Years
• Certifications:
  
  CompTIA A+, Network+, or Google IT Support Professional Certificate
  Highly desired, 2 Years
• Must be able to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation. Required, 2 Years