Customer Experience Coordinator

About the Position

Are you a proven people-person who’s passionate about building relationships? If so, you might be the perfect fit for our PlusONE Specialist position! At Power Design, our goal is to be the best at what we do by offering top‑notch (or plus

ONE, as we like to call it) service that brings our customers back for more. This position is all about using innovation and technical expertise to play a critical role in supporting a seamless customer experience strategy. If this sounds like a dream come true, learn more below and apply today!

• Conduct interviews with customers based on internal expectations and information provided by the project teams
• Own pieces of the plus
  
  ONE reward components, including internal recognition and appreciation platforms and programs
• Represent Power Design’s emphasis on customer relationships by networking internally through training and events
• Continually update applications or processes based on inter‑department changes and growth
• Provide content for training and company presentations
• Solicit and analyze aggregated feedback from customers on a regular cadence and by request
• Manage the workflows and application development, as well as solicit feedback from customers
• Influence plus
  
  ONE’s internal branding, training of interviewers for their personal growth, and maintenance of objective feedback

• Bachelor’s Degree in Communications, Consumer Behavior, Customer Experience Management or a related discipline required, as well as 1-2 years of relevant client‑facing experience
• Strong computer skills, including proficiency in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, One Note)
• Construction project management knowledge or experience is a plus
• A strategist who values creativity and leverages analytics to craft work that makes an impact
• Excellent customer relations, as well as written and verbal communication skills and the ability to interface across all levels of staff and management
• Self‑motivated team player with a track record of working effectively in a fast‑paced environment and managing multiple projects with changing priorities
• Demonstrate and uphold all of Power Design’s core values, which include integrity, accountability, teamwork, innovation, and growth

• Competitive salaries offered
• Flexible and hybrid work options available to support work‑life balance
• Cutting‑edge headquarters with an on‑campus café, fitness center, game room with golf simulator, electric scooters, lake with running path, training facility, and tobacco‑free campus
• Exciting, award‑winning workplace culture focused on employee appreciation, recognition, and fun
• Comprehensive medical, dental, vision, and life insurance offered
• Short and long‑term disability plans
• 401k with company matching and Flexible Spending Accounts (FSA) options available
• Paid time off and company holidays provided
• Discounts to a variety of services, mental and physical wellness resources, free  memberships, and other perks given to all Power Design team members

At Power Design, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

Power Design believes that diversity and inclusion among our teammates is paramount to our success as a national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool nationwide

Power Design is a National Design Build Contractor, focused on innovative construction across multiple trades: electrical, mechanical, plumbing, and systems technologies. Since 1989, we’ve disrupted the industry by putting next‑generation ideas to powerful, practical use because we care. We design breakthrough solutions that push the limits of what’s possible by harnessing the collaborative power of our teams to elevate experiences and empower the communities where we live and work.

In an industry that tends to look back, we’re building better by staying grounded in our values, dedicated to our unique culture, and supportive of work‑life balance – making us built to last. By investing in our people and doing things differently, we’re designing what’s next.