Customer Service Advisor

Job description
Customer Experience Specialist
Are you great with people and love solving problems? We're looking for a Customer Experience Specialist to join our friendly team! This is a fast-paced role where no two days are the same - perfect for someone who's organised, positive, and enjoys helping others.
What you'll be doing:
Chatting with customers via phone and email
Taking orders, giving delivery updates, and checking product availability
Offering alternative solutions when needed
Managing your own group of customer accounts
Working with other teams (like distribution and procurement) to keep everything running smoothly
Sorting returns, complaints, and delivery issues
Creating quotes, processing payments, and handling sample requests
Keeping customer info and orders up to date in our system (Net Suite)
What we're looking for:
At least 1 year of office based customer service experience
Confident using Excel and Power Point
Great attention to detail and strong organisation skills
A clear communicator who's friendly and professional
Someone who's calm under pressure and able to juggle tasks
A team player who's also happy working independently
Flexible and ready to adapt when things get busy or change
Why work with us?
We're a supportive, down-to-earth team that values each other. We offer full training, opportunities to grow, and a great working environment. If you're looking for a role where you can make a difference and enjoy what you do - we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: 26,000. per year