Casino Host

Position

Casino Host at Odawa Casino Resort.

Base pay range: $18.00/hr – $18.00/hr.

Reports to:

Director of Table Games & Player Development.

Meet players and develop loyalty by building relationships with targeted guests. This position will have access to confidential and proprietary information.

• Maintain knowledge of all events to provide guests with accurate information, answer questions, handle special requests, and assist guests ensuring complete satisfaction.
• Provide VIP guest service to promote the casino, customer loyalty, repeat visits and increase revenue.
• Recognize and greet frequent guests.
• Conduct oneself in a positive and professional manner, acting as a role model for all team members.
• Make appropriate decisions about service recovery based on a customer's play, comp availability and customer profitability.
• Provide consistent, prompt and courteous guest service at all times under any conditions.
• Ensure confidentiality at all times (including business plans/strategies and players' club member information).
• Promote the Player's Club to guests who are not enrolled or not playing, accurately capturing relevant information.
• Meet and congratulate jackpot winners and work to keep them in house as long as possible, utilizing venues and comps as appropriate.
• Monitor slot floor/pit for potential high‑worth players.
• Maintain flexibility with shifts and days off, including overtime, weekends, holidays and special events as needed.
• Manage relationship marketing and player development strategies using defined objectives, tactics and ongoing performance assessments.
• Build relationships with players through personal communications such as phone calls, letters, emails and texts.
• Build relationships with high‑worth guests to develop play and increase loyalty.
• Fill special events by calling invited players.
• Utilize hotel rooms, restaurants, promotions, events and other venues to book additional trips.
• Balance guest comps against sound business practices and the company's financial goals.
• Maintain adequate communication regarding work‑related activities, guest needs and issues affecting the host process.
• Communicate any problem to management using the chain of command in a timely manner.
• Communicate to management any unusual or extreme player patterns or activity.
• Meet and exceed quarterly goals as established by management.
• Support Player's Club staff by providing a leadership example and offering back‑up assistance as needed.
• Maintain a coded list of players.
• Work on complex assignments while exercising sound judgment and actively participate in making recommendations.
• Attend all required meetings.
• Complete all required training satisfactorily.
• Work at other properties as needed.
• Perform all other duties as assigned within the scope of the position.

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• We create excitement and memories.
• We create a culture that provides a fun, rewarding, safe, and consistent environment for our team members.
• We welcome a warm reception, friendly atmosphere, and an optimal entertainment experience through exceptional service.
• We support the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
• We contribute and connect to the community.

• High school diploma or equivalent and four (4) years of hospitality, sales or casino guest service experience.
• Fluent reading, writing and speaking of English.
• Basic math skills.
• Excellent communication skills, both verbal and written.
• Good computer skills; experience using Microsoft Office or related software and ability to quickly learn specialized programs.
• Dynamic and outgoing personality.
• Good organizational skills.
• Ability to handle busy and stressful situations.
• Diplomatic and possessing excellent guest service skills.
• Significant standing and speaking required.
• Flexible with shifts and days off, including overtime, weekends, holidays and special events as needed.
• Can work independently with little or no supervision and exercise good judgment in handling a variety of situations.
• May be required to pass a skills assessment test.
• Exposure to a noisy, bright casino environment.
• Must obtain a gaming license under the regulations of the LTBB Gaming Regulatory Commission and be able to serve in the position under applicable law.

Preference:
Applies to Native Americans in accordance with applicable tribal law.

Entry level

Full‑time

Other – Restaurants